I had been trying to find a job functioning from home for a while and also will give up. A lot of ‘work from house’ tasks that you locate online seem to be some type of pyramid or ‘begin your own company’ plan. Paying a joining fee or acquiring their items for you to sell on? No many thanks!

Someday I made a decision to have another little appearance as well as discovered The Chat Store. I saw the “Live Conversation Representative” task on their careers web page and also, after checking out the description, a huge wave of happiness came me. Not just did I match their requirements to a tee (careful learner with an inquisitive mind, strong capacity to multi-task, high levels of organisation coca cola social media job as well as an inputting rate over 80 words per minute), it also appeared like a task that I would truly like to do!

I applied straight away! I patiently waited for a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Shop, emailed me and provided me a ‘Live Conversation Meeting’; following on from the first application inquiries, this is the first stage of the recruitment process.

I was rather excited as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Shop’s website. I opened my internet browser, went to The Chat Shop homepage as well as simply clicked the live conversation tab. I had gotten to my interview.

After presenting myself to a representative that was handling chat at the time, I was promptly moved to Amy, who prepared and also waiting to begin my meeting.

My meeting began like any other: we presented ourselves and had a bit of a laid-back welcoming chat (that made me really feel secure). Then it was on to the primary interview. What was unusual was the fact that the discussion was very similar to a face-to-face interview, other than it was using live chat!

The inquiries were about my previous experience, why I was applying for the job, how I would certainly handle certain scenarios as well as my knowledge of The Conversation Shop and also their services.

Amy was looking to disclose my staminas and weaknesses to figure out whether I might fulfill the high assumptions that they establish. She wanted to know where I would certainly need a little added training and also where I might bring brand-new abilities to the team.

Why I wanted the position was also very essential of course. Although much of our group is spread throughout the UK, The Chat Store is definitely a close knit team with huge ambitions. Each one people is an essential part of delivering the results that we do for clients.

Demands, such as my keying rate, were evaluated as well of course. Having to transform numerous site site visitors whilst providing client complete satisfaction indicates that you have to assume as well as type fast.

Amy also provided me the opportunity to ask any questions that I had, as well as she addressed them extensively. I enjoyed and also really hoping that I did well in my real-time conversation interview!

As you have actually most likely presumed (by me writing this blog post) I did do well in my initial interview for the real-time conversation task. I was invited to the next phase of the application process– a telephone interview with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much yet I was likewise really worried! Fortunately the telephone interview was not as terrifying as I once believed and also it was much more informal than formal.

I obtained asked about my hobbies, what I such as to do in my extra time and also a couple of concerns regarding the Live Chat Representative placement. I likewise had some feedback on my ‘Live Conversation Meeting’, which was great to listen to.

A lot of the inquiries that Joe asked were about my personality. Joe stated that getting on with everybody and becoming a part of The Chat Store family members was an extremely essential aspect.

It was an enjoyment to speak on the phone to my potential future employers and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … and also I approved with terrific pleasure, naturally. I mored than the moon and I still am!

As soon as I had actually approved the offer I was emailed the contracts that needed to be authorized digitally (exactly how great is that), my functioning hrs, what group I would be in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hrs and also he explained whatever I needed to understand about the “Live Chat Representative” placement. I made certain to make great deals of notes in my notebook as it is a lot to absorb.

I was after that offered the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other details I required to learn about the training process consisting of specifically what would take place. John was an enjoyment to talk to as well as I really felt comfy talking to him as he claimed he would be there for any queries I might have if I am ever unsure or stuck.


I have had a bad round of illness, which suggested I was incapable to start my training when arranged. The Good News Is The Chat Shop are a lot of fantastic people that are patiently waiting on me to be well enough once again. I have actually never known such an understanding business and I really feel blessed to be used by them.

Equally as I will give up my task search, I stumbled across The Conversation Shop. I’m eagerly waiting for healing and beginning my training. With any luck I shall be a completely fledged online chat representative quickly … enjoy this room, my next message will tell you everything about my trip with the training process.