I had actually been trying to find a job functioning from residence for a while and also was about to give up. A lot of ‘function from residence’ tasks that you locate on-line appear to be some kind of pyramid or ‘begin your very own company’ plan. Paying a signing up with charge or getting their items for you to sell on? No thanks!

Eventually I chose to have an additional little appearance and also came across The Chat Store. I saw the “Live Chat Representative” job on their careers web page and, after checking out the summary, a large wave of happiness came me. Not only did I fit their demands to a tee (careful learner with an investigative mind, solid capability to multi-task, high degrees of organisation coffee chat for job as well as a typing rate over 80 words per minute), it additionally felt like a task that I would truly enjoy to do!

I used straight away! I patiently awaited a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and also provided me a ‘Live Conversation Meeting’; adhering to on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was rather delighted as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Store’s internet site. I opened my browser, went to The Conversation Store homepage and also just clicked the online conversation tab. I had come to my interview.

After presenting myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, who was ready as well as waiting to start my meeting.

My meeting started like any other: we introduced ourselves and also had a bit of a casual welcoming conversation (that made me really feel at ease). After that it was on to the main meeting. What was unusual was the truth that the discussion was extremely comparable to an in person meeting, other than it was by means of real-time conversation!

The questions had to do with my previous experience, why I was obtaining the work, how I would certainly manage particular scenarios as well as my expertise of The Conversation Store and also their solutions.

Amy was aiming to expose my toughness and weak points to determine whether I might satisfy the high assumptions that they establish. She would like to know where I would require a little extra training and also where I could bring new abilities to the group.

Why I wanted the position was additionally very vital naturally. Although much of our team is spread out across the UK, The Chat Shop is definitely a close weaved group with huge ambitions. Each and every one of us is an essential part of supplying the outcomes that we do for customers.

Requirements, such as my typing speed, were checked too certainly. Needing to transform several internet site site visitors whilst offering consumer satisfaction means that you need to believe as well as type quick.

Amy additionally offered me the possibility to ask any questions that I had, as well as she answered them extensively. I enjoyed and hoping that I did well in my online chat meeting!

As you have actually possibly thought (by me composing this blog post) I did succeed in my preliminary meeting for the live conversation work. I was invited to the following phase of the application procedure– a telephone interview with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far but I was additionally very worried! Luckily the telephone interview was not as terrifying as I once assumed and also it was extra casual than official.

I got asked about my leisure activities, what I like to do in my spare time as well as a few concerns concerning the Live Chat Agent position. I additionally had some feedback on my ‘Live Chat Interview’, which was great to listen to.

A great deal of the concerns that Joe asked were about my character. Joe said that moving on with everybody and also ending up being a part of The Conversation Store family members was a very important variable.

It was an enjoyment to talk on the phone to my potential future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … and also I approved with fantastic satisfaction, obviously. I was over the moon and I still am!

When I had accepted the deal I was emailed the contracts that required to be authorized electronically (how cool is that), my working hours, what group I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted about 2 hours and also he clarified every little thing I required to know about the “Live Conversation Agent” setting. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was then given the days of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the process) and also other information I required to learn about the training procedure consisting of specifically what would happen. John was a pleasure to talk with and I really felt comfy talking to him as he claimed he would certainly be there for any inquiries I might have if I am ever before unsure or stuck.


I have had a bad round of ill health, which implied I was not able to begin my training when organized. Fortunately The Chat Shop are a bunch of wonderful people that are patiently awaiting me to be all right again. I have actually never recognized such a recognizing business as well as I really feel privileged to be employed by them.

Just as I will quit my job search, I came across The Conversation Store. I’m eagerly waiting for healing as well as beginning my training. Hopefully I will be a totally fledged online conversation representative soon … watch this room, my following post will tell you everything about my journey with the training process.