I had been trying to find a job functioning from residence for a while and also will give up. The majority of ‘work from home’ work that you discover on-line seem to be some kind of pyramid or ‘start your very own service’ scheme. Paying a signing up with cost or purchasing their products for you to sell on? No many thanks!

One day I decided to have one more little look and also found The Chat Store. I saw the “Live Chat Agent” task on their careers page and, after reading the description, a big wave of happiness came over me. Not just did I fit their requirements to a tee (thorough student with an investigative mind, solid capacity to multi-task, high degrees of organisation cognizant social media analyst job description as well as an inputting rate over 80 words per minute), it also seemed like a task that I would really enjoy to do!

I used immediately! I patiently awaited a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Conversation Shop, emailed me and also provided me a ‘Live Chat Interview’; adhering to on from the first application inquiries, this is the initial stage of the employment procedure.

I was rather excited as I had actually never experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Shop’s web site. I opened my browser, went to The Chat Shop homepage and merely clicked the online conversation tab. I had come to my meeting.

After introducing myself to a representative that was handling chat at the time, I was promptly transferred to Amy, that was ready and also waiting to start my meeting.

My interview began like any other: we presented ourselves and also had a bit of a laid-back inviting conversation (which made me feel secure). Then it was on to the main interview. What was strange was the truth that the conversation was extremely similar to a face-to-face interview, other than it was through live chat!

The concerns were about my previous experience, why I was making an application for the job, how I would certainly handle specific circumstances and also my knowledge of The Chat Shop as well as their services.

Amy was looking to disclose my strengths and weaknesses to identify whether I could satisfy the high expectations that they set. She wanted to know where I would require a little added training and also where I could bring brand-new abilities to the team.

Why I wanted the setting was likewise very vital certainly. Although much of our group is spread out throughout the UK, The Conversation Store is absolutely a close knit group with big ambitions. Each and every one of us is an important part of delivering the outcomes that we provide for customers.

Requirements, such as my inputting rate, were examined too obviously. Having to convert numerous website site visitors whilst giving client fulfillment means that you have to think as well as type quickly.

Amy likewise provided me the possibility to ask any concerns that I had, and she answered them extensively. I enjoyed as well as really hoping that I succeeded in my live chat interview!

As you have actually probably guessed (by me writing this article) I did succeed in my preliminary interview for the live chat task. I was invited to the following phase of the application process– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this far however I was likewise extremely worried! The good news is the telephone meeting was not as frightening as I when believed and it was extra casual than formal.

I got asked about my leisure activities, what I like to do in my extra time and also a couple of questions about the Live Conversation Representative position. I likewise had some feedback on my ‘Live Chat Meeting’, which was fantastic to hear.

A great deal of the inquiries that Joe asked were about my character. Joe said that getting on with everyone and ending up being a part of The Chat Shop household was an extremely vital factor.

It was a pleasure to talk on the phone to my possible future bosses and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … and also I accepted with fantastic pleasure, of course. I mored than the moon and I still am!

Once I had accepted the deal I was emailed the agreements that required to be authorized digitally (exactly how cool is that), my functioning hrs, what group I would remain in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted around 2 hours and he discussed everything I required to learn about the “Live Chat Agent” position. I saw to it to make great deals of notes in my note pad as it is a lot to take in.

I was after that provided the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the process) and also other information I required to learn about the training procedure including specifically what would take place. John was a pleasure to speak with and also I felt comfortable talking to him as he claimed he would certainly be there for any inquiries I might have if I am ever unsure or stuck.


I have had a bad bout of disease, which implied I was unable to start my training when organized. Fortunately The Conversation Store are a number of wonderful individuals that are patiently waiting for me to be well enough once more. I have never ever known such a recognizing business and also I feel privileged to be utilized by them.

Equally as I was about to surrender my job search, I came across The Conversation Store. I’m excitedly awaiting healing and also starting my training. Hopefully I will be a completely fledged real-time conversation representative soon … enjoy this space, my next message will tell you everything about my journey with the training procedure.