I had actually been searching for a work working from residence for a while and was about to quit. Most ‘function from home’ jobs that you discover on the internet appear to be some type of pyramid or ‘begin your very own service’ scheme. Paying a joining fee or buying their products for you to sell on? No thanks!

Someday I chose to have one more little look and also found The Chat Store. I saw the “Live Chat Representative” job on their professions page as well as, after reading the description, a large wave of happiness came by me. Not just did I suit their demands to a tee (precise student with an investigative mind, solid capacity to multi-task, high levels of organisation college football social media jobs as well as an inputting speed over 80 words per minute), it also appeared like a task that I would truly love to do!

I applied straight away! I patiently waited for a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Chat Store, emailed me and also used me a ‘Live Chat Meeting’; following on from the initial application concerns, this is the initial stage of the recruitment process.

I was instead excited as I had never ever experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Store’s site. I opened my browser, went to The Conversation Shop homepage and also just clicked the live conversation tab. I had actually gotten to my interview.

After introducing myself to an agent that was handling conversation at the time, I was promptly transferred to Amy, who prepared and waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a bit of a laid-back inviting conversation (which made me really feel secure). After that it was on to the major interview. What was strange was the truth that the conversation was very comparable to a face-to-face meeting, except it was via live chat!

The questions had to do with my previous experience, why I was getting the job, just how I ‘d manage particular scenarios as well as my knowledge of The Chat Shop as well as their solutions.

Amy was seeking to reveal my strengths and also weaknesses to establish whether I could meet the high expectations that they establish. She wanted to know where I would certainly require a little added training and also where I can bring new abilities to the team.

Why I desired the setting was likewise really vital certainly. Although much of our group is spread out across the UK, The Conversation Shop is definitely a close weaved group with big aspirations. Every one people is an important part of supplying the results that we do for customers.

Demands, such as my keying rate, were evaluated also obviously. Having to transform numerous web site site visitors whilst giving consumer contentment implies that you need to believe and type quickly.

Amy also gave me the opportunity to ask any inquiries that I had, and she answered them completely. I mored than happy as well as hoping that I did well in my online chat interview!

As you have actually probably thought (by me creating this post) I did do well in my initial interview for the online chat job. I was welcomed to the next stage of the application process– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much however I was also very nervous! The good news is the telephone interview was not as scary as I once thought and also it was much more informal than formal.

I got inquired about my hobbies, what I like to do in my spare time and a couple of inquiries regarding the Live Chat Representative placement. I also had some responses on my ‘Live Chat Interview’, which was great to listen to.

A lot of the inquiries that Joe asked were about my individuality. Joe claimed that getting on with everybody and becoming a part of The Conversation Shop family members was a really vital variable.

It was an enjoyment to speak on the phone to my potential future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … as well as I accepted with great pleasure, certainly. I mored than the moon and I still am!

As soon as I had actually approved the offer I was emailed the contracts that required to be signed electronically (just how cool is that), my working hours, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted around 2 hours and he discussed every little thing I needed to learn about the “Live Chat Representative” setting. I made sure to make great deals of notes in my note pad as it is a lot to absorb.

I was after that offered the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the procedure) and also other information I needed to know about the training procedure consisting of exactly what would certainly take place. John was a pleasure to talk to and also I really felt comfy chatting to him as he claimed he would be there for any inquiries I may have if I am ever before unclear or stuck.


I have had a bad round of ill health, which indicated I was not able to start my training when arranged. Thankfully The Conversation Store are a bunch of terrific people who are patiently waiting on me to be all right once again. I have actually never understood such a recognizing company as well as I really feel blessed to be used by them.

Equally as I will quit my work search, I came across The Chat Store. I’m eagerly waiting for healing and beginning my training. With any luck I will be a totally fledged online chat agent quickly … view this space, my next message will certainly tell you everything about my journey via the training process.