I had actually been looking for a job functioning from home for a while and also was about to quit. The majority of ‘function from home’ work that you discover on the internet appear to be some kind of pyramid or ‘begin your very own business’ scheme. Paying a joining cost or purchasing their items for you to sell on? No thanks!

Someday I determined to have an additional little appearance as well as stumbled upon The Chat Store. I saw the “Live Conversation Representative” job on their occupations page and, after checking out the description, a big wave of joy came me. Not just did I fit their needs to a tee (meticulous student with a curious mind, solid capacity to multi-task, high degrees of organisation comcast online chat jobs and an inputting rate above 80 words per minute), it also looked like a job that I would actually like to do!

I used instantly! I patiently awaited a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Store, emailed me and also offered me a ‘Live Conversation Meeting’; adhering to on from the initial application concerns, this is the first stage of the recruitment procedure.

I was rather delighted as I had never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s web site. I opened my internet browser, went to The Conversation Shop homepage and also merely clicked the online chat tab. I had arrived at my meeting.

After introducing myself to an agent that was managing conversation at the time, I was quickly transferred to Amy, that was ready and also waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and also had a bit of a casual welcoming conversation (which made me really feel secure). After that it was on to the primary interview. What was odd was the truth that the conversation was extremely similar to a face-to-face meeting, other than it was by means of live chat!

The inquiries had to do with my previous experience, why I was getting the task, exactly how I ‘d take care of specific circumstances and my understanding of The Conversation Store and their solutions.

Amy was looking to disclose my toughness and weaknesses to determine whether I might meet the high assumptions that they set. She wanted to know where I would need a little added training and where I can bring new skills to the team.

Why I wanted the setting was additionally really essential certainly. Although much of our team is spread across the UK, The Chat Shop is definitely a close knit group with big ambitions. Every one people is an important part of delivering the results that we do for clients.

Needs, such as my keying speed, were evaluated too of course. Having to transform numerous website visitors whilst offering customer satisfaction suggests that you have to assume and kind quickly.

Amy additionally provided me the possibility to ask any concerns that I had, as well as she addressed them extensively. I mored than happy and also hoping that I succeeded in my online conversation interview!

As you have actually possibly presumed (by me composing this article) I did do well in my initial interview for the online chat job. I was invited to the following phase of the application process– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much however I was also really anxious! Luckily the telephone interview was not as terrifying as I once thought and also it was more casual than official.

I got inquired about my hobbies, what I like to do in my extra time as well as a couple of questions concerning the Live Chat Agent placement. I also had some responses on my ‘Live Chat Meeting’, which was terrific to listen to.

A lot of the inquiries that Joe asked were about my character. Joe said that getting on with everybody as well as coming to be a part of The Conversation Shop family members was a really crucial aspect.

It was a satisfaction to speak on the phone to my possible future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … and also I approved with excellent pleasure, obviously. I was over the moon as well as I still am!

Once I had accepted the offer I was emailed the contracts that needed to be authorized digitally (how awesome is that), my functioning hours, what team I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted about 2 hours as well as he described every little thing I needed to know about the “Live Chat Agent” position. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the process) and also other details I needed to find out about the training process including precisely what would occur. John was an enjoyment to speak with and also I felt comfortable talking to him as he said he would be there for any type of queries I may have if I am ever before not sure or stuck.


I have had a negative spell of ill health, which implied I was incapable to start my training when arranged. Thankfully The Chat Shop are a lot of wonderful individuals who are patiently awaiting me to be well enough again. I have actually never understood such a comprehending company as well as I feel fortunate to be used by them.

Equally as I will surrender my work search, I came across The Chat Shop. I’m eagerly waiting for healing and also starting my training. With any luck I will be a fully fledged live chat agent soon … enjoy this room, my following post will inform you everything about my journey through the training process.