I had actually been searching for a work functioning from house for a while and will quit. A lot of ‘work from home’ work that you locate on-line appear to be some kind of pyramid or ‘begin your own business’ scheme. Paying a signing up with charge or buying their items for you to sell on? No thanks!

One day I decided to have an additional little look and also stumbled upon The Conversation Store. I saw the “Live Chat Agent” job on their occupations page as well as, after reviewing the description, a big wave of joy came over me. Not only did I match their demands to a tee (meticulous learner with a curious mind, strong capacity to multi-task, high degrees of organisation community social media manager job description as well as an inputting speed over 80 words per minute), it additionally appeared like a work that I would truly love to do!

I applied quickly! I patiently awaited a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Conversation Shop, emailed me and also provided me a ‘Live Conversation Meeting’; complying with on from the initial application questions, this is the initial stage of the employment process.

I was instead delighted as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s site. I opened my internet browser, mosted likely to The Chat Store homepage and also merely clicked the online conversation tab. I had come to my interview.

After introducing myself to an agent that was managing chat at the time, I was promptly transferred to Amy, who was ready as well as waiting to begin my interview.

My interview started like any other: we presented ourselves and had a bit of a laid-back welcoming conversation (that made me feel at ease). After that it was on to the primary meeting. What was unusual was the fact that the discussion was very similar to an in person meeting, except it was via real-time chat!

The questions had to do with my previous experience, why I was looking for the task, how I ‘d deal with certain scenarios and also my understanding of The Chat Store and also their solutions.

Amy was aiming to expose my staminas and weaknesses to establish whether I could satisfy the high assumptions that they set. She wanted to know where I would require a little additional training and also where I can bring brand-new skills to the team.

Why I wanted the placement was likewise really crucial naturally. Although much of our group is spread out throughout the UK, The Chat Shop is certainly a close weaved team with huge ambitions. Each and every one people is an important part of delivering the results that we provide for customers.

Needs, such as my typing rate, were examined too naturally. Needing to convert several web site site visitors whilst offering client fulfillment suggests that you have to believe as well as kind quickly.

Amy likewise gave me the possibility to ask any kind of questions that I had, as well as she answered them completely. I enjoyed as well as wishing that I succeeded in my live chat meeting!

As you have actually most likely guessed (by me writing this post) I did succeed in my first meeting for the real-time conversation task. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much but I was additionally very worried! Thankfully the telephone interview was not as terrifying as I once assumed as well as it was a lot more informal than formal.

I obtained inquired about my pastimes, what I like to do in my extra time and a couple of concerns about the Live Conversation Representative position. I likewise had some comments on my ‘Live Chat Interview’, which was fantastic to listen to.

A great deal of the questions that Joe asked had to do with my character. Joe said that getting on with everyone and also ending up being a part of The Chat Shop family members was an extremely vital factor.

It was an enjoyment to speak on the phone to my potential future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … and I approved with wonderful pleasure, naturally. I mored than the moon and I still am!

Once I had actually approved the offer I was emailed the agreements that required to be signed digitally (exactly how amazing is that), my functioning hrs, what team I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted around 2 hours and also he clarified whatever I needed to know about the “Live Chat Representative” setting. I saw to it to make lots of notes in my notebook as it is a whole lot to take in.

I was then provided the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the procedure) as well as other information I required to know about the training procedure consisting of precisely what would happen. John was a satisfaction to talk to and I felt comfy talking to him as he said he would certainly be there for any queries I may have if I am ever before uncertain or stuck.


I have had a negative spell of ill health, which indicated I was incapable to begin my training when set up. Thankfully The Conversation Store are a lot of fantastic individuals that are patiently waiting on me to be all right once again. I have actually never known such a recognizing firm and also I really feel fortunate to be used by them.

Just as I was about to quit my work search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering as well as starting my training. Ideally I will be a totally fledged live conversation representative quickly … view this area, my next blog post will tell you everything about my journey through the training procedure.