I had actually been searching for a job functioning from residence for a while and also will give up. A lot of ‘work from home’ work that you locate on the internet appear to be some kind of pyramid or ‘start your very own service’ system. Paying a joining fee or getting their items for you to sell on? No many thanks!

Eventually I decided to have another little appearance and also encountered The Chat Shop. I saw the “Live Chat Representative” work on their jobs web page as well as, after reading the summary, a large wave of happiness came me. Not just did I match their demands to a tee (thorough student with an inquisitive mind, strong capability to multi-task, high levels of organisation construction industry remote social media job as well as an inputting speed over 80 words per minute), it also felt like a task that I would really love to do!

I applied instantly! I patiently waited for a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and also used me a ‘Live Chat Interview’; adhering to on from the first application concerns, this is the initial stage of the employment procedure.

I was instead delighted as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Shop’s site. I opened my browser, mosted likely to The Conversation Shop homepage and just clicked the real-time conversation tab. I had actually gotten to my interview.

After introducing myself to an agent that was handling chat at the time, I was rapidly transferred to Amy, that prepared and also waiting to start my interview.

My meeting started like any other: we presented ourselves and also had a bit of an informal welcoming conversation (that made me feel secure). Then it was on to the primary interview. What was unusual was the truth that the discussion was really similar to an in person meeting, other than it was through live chat!

The questions were about my previous experience, why I was getting the task, how I would certainly deal with specific situations as well as my expertise of The Chat Store as well as their services.

Amy was seeking to reveal my toughness and also weaknesses to figure out whether I might meet the high expectations that they establish. She would like to know where I would certainly require a little extra training as well as where I can bring new skills to the group.

Why I wanted the position was likewise extremely crucial obviously. Although much of our team is spread out across the UK, The Conversation Store is definitely a close knit team with big passions. Each one people is an essential part of providing the outcomes that we provide for customers.

Needs, such as my inputting speed, were examined also certainly. Having to convert several internet site site visitors whilst offering customer contentment suggests that you have to think and type fast.

Amy likewise provided me the opportunity to ask any inquiries that I had, as well as she answered them completely. I mored than happy and really hoping that I succeeded in my real-time conversation meeting!

As you’ve most likely presumed (by me creating this post) I did succeed in my initial interview for the online conversation task. I was invited to the next phase of the application process– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much but I was also really worried! Thankfully the telephone interview was not as scary as I as soon as assumed and it was extra informal than official.

I obtained inquired about my pastimes, what I like to do in my spare time and also a few inquiries about the Live Chat Agent placement. I likewise had some responses on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the concerns that Joe asked were about my personality. Joe said that proceeding with everybody and coming to be a part of The Chat Store family was a very crucial factor.

It was an enjoyment to talk on the phone to my possible future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … and also I accepted with great satisfaction, of course. I mored than the moon and also I still am!

When I had approved the deal I was emailed the contracts that needed to be authorized digitally (how cool is that), my functioning hours, what team I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted about 2 hours and he described whatever I needed to know about the “Live Conversation Representative” setting. I made sure to make lots of notes in my note pad as it is a whole lot to absorb.

I was then given the dates of when my training would commence (training lasts around 3 weeks and we’re paid during the process) and also other details I needed to learn about the training process including specifically what would certainly occur. John was a satisfaction to talk to as well as I felt comfortable talking to him as he claimed he would certainly be there for any type of queries I may have if I am ever before not sure or stuck.


I have had a bad bout of illness, which meant I was unable to begin my training when set up. Fortunately The Conversation Shop are a bunch of fantastic individuals that are patiently awaiting me to be all right once again. I have actually never understood such a recognizing business and also I really feel privileged to be utilized by them.

Equally as I will surrender my job search, I came across The Chat Store. I’m eagerly waiting for getting well and beginning my training. With any luck I will be a completely fledged online conversation agent quickly … view this area, my next article will certainly tell you everything about my journey via the training procedure.