I had been looking for a work functioning from house for a while as well as will surrender. Most ‘work from residence’ work that you find on the internet seem to be some form of pyramid or ‘begin your own business’ plan. Paying a joining cost or getting their products for you to sell on? No many thanks!

One day I determined to have another little appearance and also stumbled upon The Chat Shop. I saw the “Live Chat Representative” job on their careers web page as well as, after reading the summary, a large wave of happiness came me. Not just did I suit their demands to a tee (precise learner with an investigative mind, strong ability to multi-task, high degrees of organisation convergys chat agent jobs and a keying rate over 80 words per minute), it additionally appeared like a task that I would really enjoy to do!

I used instantly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and supplied me a ‘Live Chat Interview’; adhering to on from the preliminary application inquiries, this is the first stage of the employment procedure.

I was instead excited as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s internet site. I opened my internet browser, went to The Chat Shop homepage as well as just clicked the online conversation tab. I had arrived at my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was quickly transferred to Amy, who was ready and also waiting to begin my meeting.

My interview began like any other: we introduced ourselves and also had a bit of a laid-back welcoming chat (which made me really feel at ease). Then it was on to the primary meeting. What was strange was the reality that the discussion was extremely similar to an in person interview, except it was by means of real-time conversation!

The concerns had to do with my previous experience, why I was getting the job, just how I ‘d manage specific scenarios as well as my understanding of The Chat Shop as well as their solutions.

Amy was aiming to disclose my strengths and weak points to establish whether I could fulfill the high assumptions that they set. She would like to know where I would certainly require a little added training and where I might bring brand-new talents to the team.

Why I wanted the position was additionally extremely important obviously. Although much of our group is spread out throughout the UK, The Chat Shop is definitely a close knit team with huge passions. Each and every one people is an integral part of supplying the results that we provide for customers.

Requirements, such as my typing rate, were evaluated too certainly. Having to transform multiple website site visitors whilst supplying customer satisfaction means that you need to think and type quickly.

Amy additionally provided me the possibility to ask any kind of inquiries that I had, and also she answered them completely. I mored than happy and wishing that I succeeded in my real-time chat meeting!

As you have actually probably guessed (by me creating this blog post) I did do well in my initial interview for the online conversation job. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far yet I was additionally very nervous! Luckily the telephone meeting was not as scary as I as soon as assumed as well as it was extra informal than formal.

I obtained inquired about my pastimes, what I like to do in my spare time and also a few concerns regarding the Live Conversation Agent placement. I additionally had some responses on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the questions that Joe asked were about my individuality. Joe said that getting on with everybody as well as coming to be a part of The Chat Shop family was a really essential element.

It was an enjoyment to speak on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the placement … and I approved with terrific satisfaction, obviously. I mored than the moon and I still am!

As soon as I had actually approved the offer I was emailed the agreements that needed to be signed electronically (how trendy is that), my working hours, what team I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hours as well as he described everything I required to learn about the “Live Conversation Agent” placement. I ensured to make great deals of notes in my note pad as it is a whole lot to absorb.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other details I needed to learn about the training process consisting of specifically what would take place. John was a satisfaction to talk to and I really felt comfortable chatting to him as he said he would certainly be there for any kind of inquiries I might have if I am ever uncertain or stuck.


I have had a negative spell of ill health, which indicated I was not able to begin my training when set up. The Good News Is The Conversation Store are a lot of remarkable individuals who are patiently waiting for me to be well enough once more. I have never recognized such an understanding company and I feel fortunate to be utilized by them.

Equally as I will quit my task search, I came across The Chat Shop. I’m excitedly waiting for getting well as well as starting my training. Hopefully I will be a completely fledged online conversation agent soon … watch this area, my following post will certainly inform you everything about my journey with the training procedure.