I had been looking for a task working from home for some time and also will surrender. Most ‘work from home’ work that you locate on-line appear to be some kind of pyramid or ‘begin your own business’ scheme. Paying a signing up with charge or acquiring their products for you to sell on? No thanks!

Someday I determined to have another little appearance and also stumbled upon The Chat Store. I saw the “Live Conversation Representative” work on their jobs web page as well as, after reviewing the summary, a huge wave of joy came me. Not only did I fit their requirements to a tee (precise student with a curious mind, solid ability to multi-task, high degrees of organisation crisis chat jobs as well as a typing speed over 80 words per minute), it additionally looked like a job that I would truly like to do!

I applied quickly! I patiently awaited a reply however, to my surprise, I had not been waiting long at all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Chat Interview’; adhering to on from the initial application inquiries, this is the initial stage of the recruitment process.

I was rather excited as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s internet site. I opened my internet browser, mosted likely to The Conversation Shop homepage and just clicked the online conversation tab. I had reached my interview.

After introducing myself to a representative that was managing conversation at the time, I was rapidly moved to Amy, that was ready as well as waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a little of a laid-back welcoming conversation (which made me feel secure). After that it was on to the main interview. What was weird was the reality that the conversation was extremely similar to an in person meeting, other than it was using online chat!

The questions were about my previous experience, why I was looking for the work, how I ‘d take care of particular situations and also my expertise of The Conversation Shop as well as their solutions.

Amy was wanting to expose my toughness and also weaknesses to identify whether I can meet the high assumptions that they set. She wished to know where I would require a little extra training and also where I might bring new skills to the team.

Why I desired the position was also extremely essential of course. Although much of our team is spread throughout the UK, The Conversation Store is certainly a close knit team with large passions. Every one people is an essential part of delivering the outcomes that we provide for customers.

Needs, such as my typing rate, were evaluated as well certainly. Having to convert several internet site site visitors whilst offering consumer complete satisfaction suggests that you have to think and type quick.

Amy additionally gave me the chance to ask any type of questions that I had, and she answered them thoroughly. I mored than happy as well as hoping that I did well in my live chat interview!

As you have actually probably thought (by me writing this blog post) I did succeed in my preliminary interview for the online conversation task. I was welcomed to the following phase of the application process– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much but I was additionally really nervous! Fortunately the telephone meeting was not as frightening as I once thought and it was a lot more informal than formal.

I obtained asked about my leisure activities, what I such as to do in my spare time and also a few concerns about the Live Conversation Agent setting. I likewise had some feedback on my ‘Live Chat Interview’, which was terrific to hear.

A great deal of the concerns that Joe asked were about my individuality. Joe stated that getting on with everybody as well as coming to be a part of The Conversation Shop family members was a really important element.

It was a satisfaction to speak on the phone to my possible future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the setting … and I approved with excellent enjoyment, certainly. I mored than the moon and I still am!

When I had actually approved the deal I was emailed the agreements that required to be signed digitally (just how cool is that), my functioning hrs, what group I would remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted about 2 hours and also he explained everything I required to find out about the “Live Chat Agent” setting. I ensured to make great deals of notes in my note pad as it is a great deal to absorb.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as various other information I needed to learn about the training process consisting of precisely what would occur. John was a pleasure to talk to and I felt comfortable talking to him as he said he would be there for any inquiries I might have if I am ever unsure or stuck.


I have had a poor round of disease, which meant I was not able to start my training when set up. Luckily The Chat Store are a number of fantastic individuals that are patiently waiting for me to be all right again. I have never known such an understanding company as well as I feel privileged to be employed by them.

Equally as I will surrender my work search, I came across The Chat Store. I’m eagerly awaiting healing and starting my training. Hopefully I shall be a totally fledged online chat representative quickly … enjoy this area, my next post will certainly tell you everything about my trip with the training process.