I had actually been seeking a task working from house for a while and will quit. A lot of ‘work from house’ tasks that you find on the internet seem to be some kind of pyramid or ‘begin your very own organization’ plan. Paying a joining charge or getting their products for you to sell on? No many thanks!

Eventually I decided to have one more little look and discovered The Chat Shop. I saw the “Live Chat Representative” work on their occupations web page as well as, after reviewing the summary, a big wave of joy came me. Not just did I fit their requirements to a tee (careful learner with a curious mind, strong capacity to multi-task, high degrees of organisation curate content for social media jobs and an inputting speed above 80 words per minute), it also seemed like a job that I would truly love to do!

I used instantly! I patiently awaited a reply however, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Manager at The Chat Store, emailed me and supplied me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the first stage of the employment process.

I was rather thrilled as I had actually never ever experienced a meeting this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Store’s website. I opened my browser, went to The Conversation Store homepage as well as just clicked the real-time conversation tab. I had actually arrived at my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was rapidly transferred to Amy, that was ready as well as waiting to start my meeting.

My interview began like any other: we introduced ourselves and had a little of a laid-back inviting conversation (which made me really feel secure). After that it was on to the main interview. What was odd was the fact that the conversation was very similar to an in person interview, other than it was through live chat!

The questions were about my previous experience, why I was looking for the task, exactly how I ‘d deal with particular situations as well as my understanding of The Chat Store and their services.

Amy was wanting to disclose my toughness and also weak points to identify whether I could satisfy the high expectations that they establish. She wished to know where I would certainly require a little extra training and where I could bring new skills to the team.

Why I desired the setting was likewise extremely essential obviously. Although much of our team is spread out throughout the UK, The Chat Store is certainly a close weaved team with huge aspirations. Every one of us is an indispensable part of supplying the outcomes that we provide for customers.

Demands, such as my inputting speed, were examined as well naturally. Having to convert numerous internet site visitors whilst giving customer fulfillment implies that you have to believe and type quickly.

Amy additionally provided me the chance to ask any kind of concerns that I had, and she addressed them thoroughly. I enjoyed and also really hoping that I succeeded in my online conversation meeting!

As you’ve most likely guessed (by me creating this blog post) I did succeed in my initial interview for the real-time chat task. I was welcomed to the following stage of the application process– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much however I was also extremely worried! Thankfully the telephone interview was not as scary as I when thought as well as it was much more informal than formal.

I obtained inquired about my hobbies, what I like to do in my leisure and a few concerns concerning the Live Conversation Representative position. I additionally had some comments on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A great deal of the inquiries that Joe asked were about my character. Joe claimed that getting on with everybody as well as becoming a part of The Conversation Shop household was a very important element.

It was a satisfaction to speak on the phone to my possible future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the setting … and I accepted with excellent pleasure, certainly. I was over the moon as well as I still am!

Once I had approved the deal I was emailed the contracts that needed to be authorized digitally (exactly how trendy is that), my working hours, what group I would remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hrs as well as he explained every little thing I required to learn about the “Live Chat Agent” placement. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then offered the dates of when my training would start (training lasts around 3 weeks and we’re paid throughout the process) and also various other details I needed to know about the training procedure including precisely what would happen. John was a satisfaction to talk with and also I felt comfortable talking to him as he stated he would certainly be there for any queries I may have if I am ever before unclear or stuck.


I have had a poor spell of ill health, which suggested I was unable to start my training when organized. Fortunately The Chat Shop are a lot of wonderful individuals who are patiently awaiting me to be all right once again. I have actually never ever recognized such an understanding firm and I really feel privileged to be used by them.

Just as I was about to quit my job search, I stumbled across The Chat Shop. I’m eagerly awaiting healing and starting my training. Ideally I will be a fully fledged online chat agent soon … see this space, my following blog post will certainly tell you all about my journey through the training procedure.