I had been seeking a work working from home for a while and also was about to surrender. A lot of ‘work from residence’ work that you locate on-line seem to be some kind of pyramid or ‘start your very own company’ plan. Paying a joining cost or getting their items for you to sell on? No many thanks!

One day I chose to have one more little look and stumbled upon The Chat Shop. I saw the “Live Chat Agent” job on their professions web page and also, after checking out the summary, a big wave of happiness came by me. Not just did I fit their demands to a tee (meticulous learner with an inquisitive mind, solid capacity to multi-task, high levels of organisation customer chat support job description and an inputting rate over 80 words per min), it likewise appeared like a job that I would really like to do!

I used straight away! I patiently waited for a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Store, emailed me and provided me a ‘Live Conversation Meeting’; complying with on from the preliminary application questions, this is the initial stage of the employment procedure.

I was instead thrilled as I had never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Shop’s website. I opened my web browser, went to The Conversation Store homepage and merely clicked the live conversation tab. I had arrived at my interview.

After presenting myself to an agent that was taking care of chat at the time, I was rapidly transferred to Amy, who prepared and waiting to begin my meeting.

My interview started like any other: we presented ourselves and had a little of a laid-back inviting chat (that made me feel secure). Then it was on to the major meeting. What was strange was the truth that the discussion was really comparable to a face-to-face meeting, except it was via live conversation!

The inquiries were about my previous experience, why I was applying for the job, just how I would certainly handle certain scenarios and my knowledge of The Chat Store as well as their solutions.

Amy was looking to reveal my toughness as well as weak points to identify whether I can meet the high assumptions that they establish. She wanted to know where I would certainly need a little extra training and also where I can bring brand-new talents to the team.

Why I wanted the placement was additionally very vital certainly. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close knit team with big passions. Each and every one people is an indispensable part of providing the results that we do for customers.

Demands, such as my inputting speed, were checked also naturally. Having to convert numerous site site visitors whilst giving client fulfillment suggests that you have to believe as well as kind quickly.

Amy additionally provided me the chance to ask any type of concerns that I had, as well as she answered them completely. I mored than happy and also wishing that I did well in my online conversation meeting!

As you have actually probably guessed (by me creating this post) I did succeed in my first interview for the real-time chat work. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far but I was additionally very nervous! Luckily the telephone meeting was not as terrifying as I as soon as assumed as well as it was more casual than official.

I obtained inquired about my leisure activities, what I like to do in my leisure as well as a couple of concerns concerning the Live Chat Agent position. I likewise had some responses on my ‘Live Chat Interview’, which was terrific to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe stated that getting on with everybody and also becoming a part of The Conversation Shop family members was a really vital aspect.

It was an enjoyment to speak on the phone to my potential future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and also I approved with excellent pleasure, certainly. I was over the moon and I still am!

Once I had actually approved the deal I was emailed the contracts that needed to be signed digitally (exactly how great is that), my working hours, what group I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs and he discussed whatever I needed to know about the “Live Conversation Representative” placement. I made certain to make lots of notes in my notebook as it is a lot to take in.

I was after that offered the days of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) and also various other details I required to understand about the training process including exactly what would certainly occur. John was a pleasure to talk to and also I really felt comfortable talking to him as he said he would be there for any type of inquiries I might have if I am ever unsure or stuck.

Sadly…

I have had a bad round of disease, which meant I was not able to begin my training when prepared. Thankfully The Chat Shop are a lot of fantastic people who are patiently waiting for me to be all right once again. I have never understood such an understanding business as well as I feel privileged to be used by them.

Just as I will give up my task search, I stumbled across The Conversation Shop. I’m eagerly waiting for healing and also beginning my training. Ideally I shall be a totally fledged online chat representative soon … watch this space, my next post will certainly inform you everything about my journey with the training procedure.