I had been searching for a task functioning from residence for a while as well as was about to give up. The majority of ‘function from house’ jobs that you discover online appear to be some type of pyramid or ‘start your very own organization’ system. Paying a joining cost or purchasing their products for you to sell on? No many thanks!

Someday I made a decision to have an additional little look and also encountered The Chat Shop. I saw the “Live Conversation Representative” work on their careers page as well as, after reviewing the description, a big wave of joy came over me. Not only did I suit their demands to a tee (careful learner with an investigative mind, solid capability to multi-task, high levels of organisation customer chat support jobs remote as well as an inputting speed above 80 words per min), it likewise seemed like a work that I would really love to do!

I applied immediately! I patiently waited for a reply however, to my surprise, I had not been waiting long in all.

Amy, a Team Manager at The Conversation Store, emailed me and provided me a ‘Live Conversation Meeting’; complying with on from the preliminary application concerns, this is the first stage of the employment procedure.

I was rather thrilled as I had never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s website. I opened my internet browser, mosted likely to The Chat Store homepage and also simply clicked the live conversation tab. I had come to my interview.

After introducing myself to an agent that was handling chat at the time, I was swiftly transferred to Amy, that was ready as well as waiting to start my meeting.

My interview started like any other: we presented ourselves and also had a little of a casual welcoming chat (that made me really feel comfortable). After that it was on to the main meeting. What was odd was the truth that the discussion was very similar to a face-to-face interview, except it was by means of online chat!

The concerns had to do with my previous experience, why I was requesting the work, how I would certainly manage certain scenarios as well as my understanding of The Conversation Store as well as their services.

Amy was seeking to expose my strengths as well as weak points to identify whether I might satisfy the high assumptions that they establish. She wanted to know where I would require a little extra training as well as where I could bring new talents to the group.

Why I desired the position was also extremely essential of course. Although much of our team is spread throughout the UK, The Chat Store is absolutely a close weaved team with large passions. Each one people is an essential part of providing the outcomes that we do for customers.

Needs, such as my keying speed, were checked also of course. Needing to convert numerous web site visitors whilst supplying client contentment suggests that you have to believe and type fast.

Amy also provided me the possibility to ask any questions that I had, and also she answered them completely. I was happy and also really hoping that I succeeded in my online conversation meeting!

As you’ve possibly presumed (by me creating this blog post) I did do well in my preliminary interview for the online chat work. I was invited to the next phase of the application procedure– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much yet I was additionally extremely anxious! Fortunately the telephone meeting was not as frightening as I when thought as well as it was much more laid-back than formal.

I obtained inquired about my hobbies, what I like to do in my leisure as well as a few questions concerning the Live Conversation Agent setting. I also had some comments on my ‘Live Conversation Meeting’, which was fantastic to hear.

A great deal of the concerns that Joe asked were about my personality. Joe said that getting on with everybody and also coming to be a part of The Conversation Shop family members was a really vital aspect.

It was an enjoyment to speak on the phone to my possible future employers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … as well as I approved with excellent enjoyment, naturally. I mored than the moon and I still am!

When I had actually approved the offer I was emailed the agreements that required to be authorized digitally (how amazing is that), my functioning hours, what team I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hours and also he explained every little thing I needed to find out about the “Live Conversation Representative” setting. I made sure to make great deals of notes in my note pad as it is a lot to absorb.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other details I needed to find out about the training procedure consisting of specifically what would certainly happen. John was an enjoyment to speak with as well as I really felt comfortable talking to him as he said he would certainly be there for any type of queries I might have if I am ever uncertain or stuck.


I have had a bad spell of ill health, which meant I was not able to start my training when arranged. Luckily The Chat Shop are a bunch of remarkable people that are patiently awaiting me to be all right once more. I have actually never ever recognized such a comprehending business and also I feel fortunate to be employed by them.

Just as I was about to give up my task search, I came across The Chat Store. I’m excitedly waiting for getting well and starting my training. Hopefully I will be a fully fledged online chat representative soon … watch this area, my next blog post will inform you all about my trip via the training procedure.