I had been looking for a job functioning from residence for some time and was about to surrender. A lot of ‘work from house’ tasks that you locate on the internet seem to be some kind of pyramid or ‘start your own service’ scheme. Paying a signing up with cost or acquiring their items for you to sell on? No thanks!

One day I chose to have another little look as well as stumbled upon The Chat Store. I saw the “Live Conversation Agent” task on their careers web page and also, after reviewing the description, a huge wave of joy came by me. Not just did I match their needs to a tee (meticulous student with an investigative mind, solid ability to multi-task, high degrees of organisation customer service chat process jobs as well as an inputting speed above 80 words per minute), it also felt like a task that I would truly like to do!

I applied straight away! I patiently awaited a reply however, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Conversation Shop, emailed me and supplied me a ‘Live Chat Meeting’; complying with on from the preliminary application questions, this is the initial stage of the recruitment process.

I was instead thrilled as I had actually never experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Store’s website. I opened my browser, mosted likely to The Chat Shop homepage and also merely clicked the real-time conversation tab. I had actually arrived at my interview.

After presenting myself to a representative that was taking care of conversation at the time, I was rapidly transferred to Amy, who was ready and waiting to start my meeting.

My meeting started like any other: we introduced ourselves and had a little of an informal welcoming chat (which made me really feel secure). After that it was on to the main interview. What was weird was the reality that the discussion was really similar to a face-to-face meeting, other than it was by means of online conversation!

The inquiries were about my previous experience, why I was making an application for the task, how I would certainly deal with specific circumstances as well as my expertise of The Chat Store as well as their solutions.

Amy was seeking to reveal my toughness and weaknesses to determine whether I could fulfill the high assumptions that they set. She needed to know where I would need a little extra training as well as where I might bring new skills to the team.

Why I wanted the position was also very crucial naturally. Although much of our group is spread throughout the UK, The Chat Shop is certainly a close weaved team with large aspirations. Each one people is an important part of delivering the results that we do for clients.

Needs, such as my inputting rate, were examined also certainly. Having to convert several website visitors whilst supplying client fulfillment indicates that you need to think and kind fast.

Amy additionally offered me the opportunity to ask any type of questions that I had, and she answered them thoroughly. I enjoyed and really hoping that I succeeded in my online chat meeting!

As you’ve most likely presumed (by me writing this article) I did succeed in my initial interview for the live chat task. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much yet I was likewise very worried! Luckily the telephone meeting was not as terrifying as I when thought and also it was a lot more informal than formal.

I got inquired about my pastimes, what I like to do in my extra time and a couple of questions about the Live Chat Representative placement. I also had some feedback on my ‘Live Chat Interview’, which was great to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe claimed that getting on with everyone as well as ending up being a part of The Chat Store family members was an extremely crucial aspect.

It was a pleasure to speak on the phone to my prospective future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the placement … as well as I accepted with excellent satisfaction, naturally. I was over the moon and I still am!

As soon as I had actually approved the offer I was emailed the agreements that needed to be signed electronically (how great is that), my working hrs, what group I would remain in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted around 2 hours as well as he described everything I required to know about the “Live Conversation Representative” position. I made certain to make lots of notes in my note pad as it is a lot to take in.

I was then offered the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) as well as other information I required to find out about the training procedure consisting of specifically what would certainly happen. John was an enjoyment to talk to and I really felt comfy talking to him as he stated he would be there for any type of questions I might have if I am ever before unsure or stuck.


I have had a bad round of disease, which suggested I was not able to start my training when prepared. Fortunately The Conversation Store are a lot of fantastic people who are patiently awaiting me to be well enough once more. I have never known such a comprehending company and also I feel privileged to be used by them.

Equally as I will surrender my task search, I came across The Chat Store. I’m excitedly awaiting recovering as well as beginning my training. Ideally I will be a completely fledged real-time conversation agent quickly … see this room, my following message will certainly inform you everything about my trip with the training process.