I had been trying to find a task functioning from home for some time as well as was about to quit. Many ‘function from home’ work that you discover online appear to be some kind of pyramid or ‘begin your own company’ system. Paying a signing up with charge or getting their products for you to sell on? No many thanks!

Someday I made a decision to have another little look and also found The Chat Shop. I saw the “Live Conversation Representative” job on their jobs page and, after reviewing the summary, a large wave of joy came me. Not just did I match their requirements to a tee (meticulous student with an inquisitive mind, strong capacity to multi-task, high degrees of organisation customer service jobs only chat not talking as well as a keying rate above 80 words per min), it additionally appeared like a work that I would actually love to do!

I applied quickly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Store, emailed me and also supplied me a ‘Live Chat Meeting’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was instead thrilled as I had never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview through The Chat Shop’s website. I opened my internet browser, went to The Chat Store homepage as well as merely clicked the real-time conversation tab. I had actually arrived at my meeting.

After introducing myself to a representative that was managing chat at the time, I was quickly transferred to Amy, that was ready and waiting to start my meeting.

My interview began like any other: we introduced ourselves and also had a bit of an informal welcoming chat (which made me feel secure). After that it was on to the main meeting. What was strange was the reality that the discussion was very comparable to a face-to-face interview, except it was by means of real-time chat!

The concerns were about my previous experience, why I was making an application for the work, just how I would certainly handle specific scenarios and also my knowledge of The Chat Store and also their services.

Amy was seeking to reveal my staminas and also weak points to establish whether I could meet the high assumptions that they establish. She wished to know where I would require a little additional training and where I can bring brand-new abilities to the team.

Why I wanted the setting was additionally extremely essential obviously. Although much of our team is spread across the UK, The Conversation Store is certainly a close knit team with big aspirations. Each and every one of us is an integral part of delivering the results that we provide for clients.

Requirements, such as my keying speed, were tested too obviously. Having to transform numerous site site visitors whilst giving client satisfaction suggests that you need to assume and also type quick.

Amy additionally gave me the opportunity to ask any kind of inquiries that I had, as well as she addressed them extensively. I mored than happy and really hoping that I did well in my live chat meeting!

As you’ve most likely thought (by me creating this blog post) I did succeed in my first meeting for the real-time chat work. I was invited to the next stage of the application process– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far yet I was additionally very worried! Luckily the telephone meeting was not as scary as I when thought and also it was a lot more informal than formal.

I obtained inquired about my hobbies, what I like to do in my spare time and a couple of inquiries about the Live Chat Representative placement. I also had some comments on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe claimed that getting on with everybody and ending up being a part of The Chat Store family was a really vital aspect.

It was a pleasure to talk on the phone to my prospective future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … as well as I approved with terrific enjoyment, obviously. I was over the moon and I still am!

Once I had accepted the offer I was emailed the contracts that required to be signed electronically (how amazing is that), my working hrs, what team I would be in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hours and also he clarified whatever I required to understand about the “Live Chat Agent” placement. I made sure to make great deals of notes in my note pad as it is a great deal to absorb.

I was then provided the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) and various other details I needed to understand about the training procedure including specifically what would take place. John was a pleasure to speak to as well as I really felt comfy chatting to him as he said he would certainly be there for any questions I may have if I am ever unsure or stuck.


I have had a bad bout of illness, which suggested I was incapable to start my training when arranged. Thankfully The Chat Shop are a lot of wonderful people that are patiently waiting on me to be all right once more. I have never understood such a recognizing company and I feel blessed to be utilized by them.

Equally as I was about to quit my work search, I came across The Chat Store. I’m excitedly awaiting healing as well as starting my training. Hopefully I shall be a totally fledged real-time conversation representative quickly … view this space, my next post will certainly inform you everything about my journey with the training procedure.