I had actually been trying to find a job working from house for a while and also will quit. A lot of ‘function from house’ jobs that you discover online appear to be some type of pyramid or ‘start your very own organization’ plan. Paying a joining fee or getting their products for you to sell on? No many thanks!

Eventually I decided to have another little appearance and also stumbled upon The Conversation Shop. I saw the “Live Conversation Representative” job on their jobs page and, after reading the description, a big wave of happiness came me. Not only did I match their needs to a tee (precise student with an investigative mind, strong ability to multi-task, high degrees of organisation customer service text chat jobs and also an inputting rate above 80 words per minute), it additionally seemed like a task that I would really like to do!

I used quickly! I patiently waited for a reply however, to my shock, I wasn’t waiting long in any way.

Amy, a Group Manager at The Conversation Store, emailed me and used me a ‘Live Conversation Meeting’; following on from the preliminary application questions, this is the initial stage of the employment procedure.

I was rather excited as I had never experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s web site. I opened my browser, went to The Chat Shop homepage and just clicked the real-time chat tab. I had actually arrived at my interview.

After introducing myself to a representative that was handling conversation at the time, I was promptly moved to Amy, who prepared and also waiting to begin my interview.

My meeting began like any other: we introduced ourselves and had a bit of an informal welcoming chat (that made me really feel comfortable). After that it was on to the main interview. What was weird was the truth that the discussion was very similar to a face-to-face meeting, except it was via live chat!

The inquiries were about my previous experience, why I was getting the work, just how I ‘d manage certain circumstances as well as my knowledge of The Chat Shop and their services.

Amy was aiming to disclose my staminas and also weaknesses to figure out whether I could fulfill the high assumptions that they set. She wished to know where I would certainly require a little additional training and also where I could bring new talents to the team.

Why I wanted the setting was likewise extremely crucial certainly. Although much of our team is spread out throughout the UK, The Chat Store is certainly a close knit group with large ambitions. Every one people is an important part of delivering the outcomes that we do for customers.

Requirements, such as my keying rate, were tested as well certainly. Having to transform several site visitors whilst offering consumer contentment suggests that you need to assume as well as kind fast.

Amy likewise gave me the opportunity to ask any kind of inquiries that I had, and also she addressed them completely. I enjoyed and also hoping that I succeeded in my online chat interview!

As you’ve most likely thought (by me writing this post) I did succeed in my preliminary meeting for the live conversation work. I was welcomed to the following phase of the application process– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this far yet I was also really nervous! Fortunately the telephone meeting was not as scary as I as soon as assumed as well as it was extra casual than official.

I got asked about my hobbies, what I like to do in my leisure and also a couple of concerns concerning the Live Conversation Agent placement. I additionally had some feedback on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the concerns that Joe asked were about my character. Joe claimed that getting on with everyone as well as ending up being a part of The Conversation Shop household was a really crucial aspect.

It was a satisfaction to speak on the phone to my potential future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … and I approved with excellent pleasure, certainly. I was over the moon and I still am!

Once I had approved the deal I was emailed the contracts that needed to be authorized digitally (exactly how great is that), my functioning hrs, what group I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted about 2 hours and also he discussed whatever I required to know about the “Live Conversation Representative” setting. I made certain to make great deals of notes in my note pad as it is a whole lot to take in.

I was after that provided the days of when my training would start (training lasts around 3 weeks and also we’re paid during the process) as well as other information I needed to find out about the training process including precisely what would happen. John was an enjoyment to speak to and also I felt comfy chatting to him as he said he would certainly be there for any kind of inquiries I might have if I am ever before uncertain or stuck.


I have had a bad spell of illness, which indicated I was not able to begin my training when set up. Fortunately The Chat Shop are a lot of remarkable people that are patiently awaiting me to be all right again. I have actually never ever understood such an understanding firm as well as I feel fortunate to be used by them.

Equally as I was about to quit my task search, I stumbled across The Conversation Shop. I’m excitedly awaiting recovering and starting my training. With any luck I will be a completely fledged online conversation agent soon … watch this area, my next blog post will inform you everything about my journey with the training procedure.