I had actually been searching for a job functioning from residence for a while and also will give up. Most ‘work from home’ tasks that you discover online seem to be some type of pyramid or ‘start your very own business’ system. Paying a joining charge or getting their products for you to sell on? No many thanks!

One day I made a decision to have one more little look and also found The Conversation Shop. I saw the “Live Chat Agent” job on their careers page as well as, after checking out the description, a huge wave of joy came by me. Not just did I match their demands to a tee (meticulous learner with an analytical mind, strong ability to multi-task, high levels of organisation customer support chat jobs remote and a typing rate over 80 words per minute), it likewise seemed like a task that I would actually enjoy to do!

I applied straight away! I patiently awaited a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Store, emailed me as well as provided me a ‘Live Conversation Meeting’; following on from the initial application inquiries, this is the initial stage of the employment process.

I was rather thrilled as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Shop’s website. I opened my web browser, went to The Chat Shop homepage and simply clicked the real-time conversation tab. I had actually reached my meeting.

After introducing myself to a representative that was managing conversation at the time, I was swiftly transferred to Amy, who was ready and waiting to start my meeting.

My meeting started like any other: we introduced ourselves and also had a little bit of an informal welcoming chat (which made me really feel secure). After that it was on to the main meeting. What was weird was the fact that the conversation was really similar to an in person meeting, other than it was using real-time conversation!

The concerns had to do with my previous experience, why I was making an application for the job, just how I ‘d manage particular situations as well as my expertise of The Chat Shop and also their services.

Amy was seeking to reveal my toughness as well as weaknesses to figure out whether I can satisfy the high expectations that they establish. She would like to know where I would require a little additional training and also where I could bring brand-new abilities to the team.

Why I wanted the position was likewise really crucial certainly. Although much of our group is spread out throughout the UK, The Chat Shop is definitely a close weaved group with huge aspirations. Each one of us is an integral part of supplying the outcomes that we provide for customers.

Needs, such as my typing rate, were tested also obviously. Having to transform numerous website visitors whilst providing consumer complete satisfaction implies that you need to believe and also type fast.

Amy additionally gave me the possibility to ask any inquiries that I had, as well as she answered them thoroughly. I was happy and also really hoping that I succeeded in my online conversation interview!

As you’ve most likely guessed (by me writing this post) I did do well in my initial meeting for the real-time conversation work. I was welcomed to the next stage of the application process– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far yet I was likewise really anxious! Fortunately the telephone interview was not as scary as I as soon as thought as well as it was more casual than official.

I obtained inquired about my hobbies, what I such as to do in my leisure and a couple of questions concerning the Live Conversation Representative position. I additionally had some responses on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the questions that Joe asked were about my individuality. Joe stated that moving on with everyone and ending up being a part of The Conversation Shop household was a really important factor.

It was an enjoyment to talk on the phone to my prospective future managers as well as I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the placement … and also I accepted with wonderful satisfaction, naturally. I mored than the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the agreements that needed to be authorized digitally (just how cool is that), my functioning hours, what team I would certainly be in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted around 2 hrs as well as he discussed whatever I required to find out about the “Live Conversation Agent” placement. I ensured to make lots of notes in my note pad as it is a great deal to absorb.

I was then provided the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the procedure) and also other details I required to learn about the training procedure including exactly what would certainly take place. John was a satisfaction to speak with and also I really felt comfortable chatting to him as he stated he would be there for any type of questions I may have if I am ever before unsure or stuck.


I have had a bad spell of ill health, which meant I was unable to start my training when set up. The Good News Is The Conversation Shop are a number of wonderful individuals who are patiently waiting on me to be well enough again. I have never ever recognized such a comprehending firm and also I feel fortunate to be utilized by them.

Just as I was about to give up my task search, I stumbled across The Conversation Shop. I’m excitedly awaiting healing and also beginning my training. Ideally I shall be a completely fledged real-time conversation representative soon … enjoy this space, my following post will certainly inform you all about my trip through the training procedure.