I had actually been trying to find a job working from residence for a while as well as was about to surrender. The majority of ‘function from home’ tasks that you find on the internet appear to be some type of pyramid or ‘start your very own service’ plan. Paying a signing up with fee or acquiring their items for you to sell on? No many thanks!

Someday I decided to have another little appearance and encountered The Chat Store. I saw the “Live Chat Representative” work on their professions page and, after reviewing the description, a big wave of happiness came me. Not just did I suit their needs to a tee (careful student with an investigative mind, solid capability to multi-task, high levels of organisation customer support live chat jobs and also a typing speed above 80 words per min), it also felt like a work that I would really like to do!

I used straight away! I patiently waited for a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me and also used me a ‘Live Chat Meeting’; adhering to on from the preliminary application inquiries, this is the first stage of the recruitment procedure.

I was instead excited as I had actually never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Shop’s web site. I opened my browser, mosted likely to The Conversation Shop homepage and also just clicked the real-time chat tab. I had actually reached my meeting.

After presenting myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, that prepared and waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little bit of an informal welcoming conversation (that made me feel at ease). Then it was on to the main interview. What was weird was the fact that the conversation was extremely comparable to an in person interview, other than it was through online chat!

The questions were about my previous experience, why I was getting the work, exactly how I would certainly manage certain circumstances and also my understanding of The Chat Shop as well as their solutions.

Amy was aiming to reveal my staminas as well as weaknesses to determine whether I could satisfy the high expectations that they establish. She would like to know where I would certainly require a little extra training and also where I can bring new abilities to the team.

Why I wanted the setting was additionally really vital certainly. Although much of our group is spread throughout the UK, The Chat Store is absolutely a close knit group with large aspirations. Each and every one people is an important part of supplying the results that we do for clients.

Requirements, such as my keying speed, were tested also certainly. Having to transform multiple site visitors whilst supplying customer fulfillment implies that you have to believe and kind fast.

Amy likewise offered me the chance to ask any concerns that I had, and also she answered them completely. I was happy and also wishing that I succeeded in my live chat meeting!

As you’ve possibly thought (by me composing this article) I did do well in my first interview for the online conversation work. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far but I was likewise extremely nervous! Thankfully the telephone meeting was not as scary as I when believed and also it was much more laid-back than formal.

I got inquired about my leisure activities, what I like to do in my spare time and a couple of questions concerning the Live Conversation Representative placement. I also had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe claimed that getting on with everyone and coming to be a part of The Conversation Shop household was a really vital factor.

It was an enjoyment to talk on the phone to my possible future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … and also I accepted with great pleasure, of course. I was over the moon as well as I still am!

Once I had actually accepted the offer I was emailed the contracts that required to be authorized digitally (how trendy is that), my working hours, what group I would certainly be in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs and also he explained every little thing I required to learn about the “Live Conversation Representative” position. I made sure to make lots of notes in my notebook as it is a lot to take in.

I was then offered the dates of when my training would start (training lasts around 3 weeks as well as we’re paid during the procedure) and various other details I needed to find out about the training process consisting of exactly what would take place. John was an enjoyment to speak with and also I really felt comfortable talking to him as he claimed he would be there for any inquiries I may have if I am ever before uncertain or stuck.


I have had a bad round of ill health, which meant I was incapable to begin my training when set up. The Good News Is The Conversation Shop are a bunch of remarkable individuals who are patiently awaiting me to be well enough once more. I have never understood such an understanding firm and also I feel blessed to be employed by them.

Equally as I will quit my job search, I came across The Chat Store. I’m excitedly waiting for getting well as well as beginning my training. Ideally I shall be a totally fledged real-time conversation representative quickly … see this space, my next blog post will tell you everything about my trip with the training procedure.