I had been trying to find a work working from home for a while as well as was about to give up. Most ‘work from house’ jobs that you discover online appear to be some kind of pyramid or ‘begin your very own business’ scheme. Paying a joining charge or purchasing their products for you to sell on? No thanks!
Eventually I decided to have an additional little look as well as discovered The Chat Shop. I saw the “Live Chat Representative” work on their occupations web page and, after reading the description, a big wave of happiness came over me. Not only did I suit their requirements to a tee (thorough student with a curious mind, strong capability to multi-task, high degrees of organisation data entry or live chat jobs from home and also a keying speed above 80 words per min), it also seemed like a task that I would really love to do!
I used immediately! I patiently awaited a reply however, to my shock, I wasn’t waiting long in all.
Amy, a Group Supervisor at The Chat Shop, emailed me as well as supplied me a ‘Live Conversation Meeting’; complying with on from the preliminary application questions, this is the first stage of the recruitment process.
I was rather delighted as I had never experienced a meeting by doing this before. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Shop’s web site. I opened my browser, mosted likely to The Chat Store homepage and also simply clicked the live conversation tab. I had actually gotten to my interview.
After presenting myself to an agent that was taking care of chat at the time, I was quickly moved to Amy, that was ready and also waiting to begin my meeting.
My interview began like any other: we presented ourselves and also had a little bit of an informal inviting conversation (which made me feel at ease). Then it was on to the primary meeting. What was unusual was the truth that the discussion was really comparable to a face-to-face meeting, other than it was through real-time chat!
The inquiries were about my previous experience, why I was making an application for the job, just how I ‘d deal with particular situations as well as my knowledge of The Conversation Store as well as their services.
Amy was looking to reveal my strengths as well as weak points to establish whether I could satisfy the high assumptions that they establish. She would like to know where I would need a little additional training and where I could bring new abilities to the team.
Why I wanted the setting was likewise really crucial certainly. Although much of our group is spread across the UK, The Chat Shop is definitely a close weaved group with huge ambitions. Every one people is an essential part of delivering the outcomes that we do for customers.
Requirements, such as my inputting rate, were examined also of course. Needing to convert multiple site site visitors whilst providing customer complete satisfaction suggests that you need to believe as well as type quick.
Amy additionally provided me the opportunity to ask any kind of questions that I had, as well as she addressed them extensively. I enjoyed and also wishing that I did well in my live chat interview!
As you have actually probably guessed (by me writing this article) I did do well in my initial meeting for the live chat job. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.
This is the last stage of their employment process and also I was proud that I had actually got this far but I was additionally extremely worried! Fortunately the telephone meeting was not as terrifying as I once believed and also it was more laid-back than formal.
I got inquired about my hobbies, what I such as to do in my spare time and a couple of questions regarding the Live Conversation Agent position. I also had some comments on my ‘Live Chat Meeting’, which was excellent to hear.
A lot of the concerns that Joe asked were about my character. Joe claimed that getting on with everybody and also coming to be a part of The Conversation Store family was a very crucial variable.
It was an enjoyment to talk on the phone to my potential future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … and I approved with fantastic satisfaction, of course. I was over the moon and I still am!
Once I had actually approved the offer I was emailed the contracts that needed to be authorized digitally (exactly how amazing is that), my functioning hours, what team I would certainly be in and all of my log-in details prepared for my training.
Not long hereafter I had a call with John– my Team Leader. This call lasted about 2 hours as well as he explained whatever I required to understand about the “Live Conversation Agent” placement. I ensured to make lots of notes in my note pad as it is a great deal to take in.
I was then offered the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other information I required to understand about the training process consisting of exactly what would take place. John was a satisfaction to speak with and also I felt comfy chatting to him as he said he would certainly be there for any kind of inquiries I may have if I am ever before uncertain or stuck.
I have had a bad round of ill health, which implied I was not able to begin my training when organized. Luckily The Chat Shop are a number of terrific individuals who are patiently awaiting me to be well enough again. I have actually never ever known such a comprehending company and I really feel privileged to be employed by them.
Equally as I will surrender my task search, I stumbled across The Chat Shop. I’m eagerly waiting for getting well and also beginning my training. With any luck I shall be a fully fledged online chat agent soon … see this area, my next blog post will tell you all about my trip through the training procedure.