I had actually been trying to find a job working from home for some time and was about to give up. Many ‘work from residence’ work that you discover on the internet seem to be some form of pyramid or ‘begin your very own service’ system. Paying a joining charge or acquiring their products for you to sell on? No thanks!

Eventually I chose to have another little appearance and also encountered The Conversation Store. I saw the “Live Chat Representative” work on their careers web page and also, after reading the description, a large wave of happiness came over me. Not just did I suit their requirements to a tee (precise student with a curious mind, strong capacity to multi-task, high levels of organisation deloitte social media jobs and also a typing speed over 80 words per minute), it also looked like a task that I would truly like to do!

I used straight away! I patiently waited for a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Conversation Store, emailed me as well as supplied me a ‘Live Chat Interview’; following on from the initial application questions, this is the first stage of the employment procedure.

I was rather excited as I had actually never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Shop’s site. I opened my internet browser, mosted likely to The Conversation Shop homepage and just clicked the live chat tab. I had gotten to my interview.

After introducing myself to a representative that was managing conversation at the time, I was swiftly transferred to Amy, who prepared and waiting to begin my interview.

My interview began like any other: we introduced ourselves and had a little bit of an informal welcoming chat (which made me feel comfortable). Then it was on to the main meeting. What was weird was the truth that the conversation was extremely similar to a face-to-face meeting, other than it was through live conversation!

The inquiries had to do with my previous experience, why I was obtaining the work, just how I ‘d manage certain circumstances and my expertise of The Chat Shop and also their solutions.

Amy was looking to disclose my strengths and also weak points to figure out whether I might meet the high expectations that they set. She wished to know where I would need a little extra training as well as where I might bring brand-new abilities to the group.

Why I desired the setting was also very essential certainly. Although much of our team is spread out across the UK, The Conversation Store is definitely a close knit group with huge passions. Every one of us is an essential part of providing the outcomes that we provide for customers.

Requirements, such as my typing speed, were evaluated too of course. Needing to transform numerous site visitors whilst giving consumer complete satisfaction suggests that you have to think and also type quick.

Amy additionally gave me the possibility to ask any inquiries that I had, and also she answered them extensively. I was happy and also hoping that I did well in my online conversation interview!

As you’ve most likely thought (by me writing this blog post) I did succeed in my preliminary meeting for the online conversation task. I was invited to the next stage of the application procedure– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far however I was additionally extremely nervous! Fortunately the telephone interview was not as scary as I as soon as thought and it was more informal than official.

I got asked about my pastimes, what I like to do in my extra time as well as a few questions regarding the Live Chat Agent placement. I additionally had some responses on my ‘Live Chat Interview’, which was excellent to listen to.

A lot of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everybody as well as becoming a part of The Conversation Store family was a very crucial aspect.

It was an enjoyment to speak on the phone to my prospective future employers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … and I accepted with fantastic enjoyment, naturally. I was over the moon and also I still am!

Once I had actually accepted the deal I was emailed the contracts that needed to be signed electronically (how awesome is that), my working hrs, what team I would remain in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted around 2 hrs and he clarified every little thing I required to understand about the “Live Conversation Representative” placement. I saw to it to make lots of notes in my notebook as it is a whole lot to take in.

I was after that given the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) and also other information I required to find out about the training process including specifically what would happen. John was a pleasure to speak to and also I really felt comfortable chatting to him as he stated he would be there for any type of inquiries I might have if I am ever before unsure or stuck.


I have had a bad bout of illness, which meant I was not able to begin my training when organized. The Good News Is The Conversation Shop are a bunch of wonderful people that are patiently awaiting me to be well enough again. I have never ever recognized such an understanding firm and I feel blessed to be utilized by them.

Equally as I will quit my job search, I came across The Conversation Store. I’m eagerly waiting for healing and starting my training. Ideally I will be a totally fledged online conversation agent soon … see this area, my next post will inform you everything about my journey with the training procedure.