I had been seeking a job working from residence for a while as well as was about to give up. Most ‘function from home’ work that you locate online appear to be some form of pyramid or ‘begin your own company’ scheme. Paying a signing up with charge or getting their items for you to sell on? No many thanks!

Someday I chose to have another little look as well as found The Chat Shop. I saw the “Live Conversation Agent” job on their occupations web page and also, after reviewing the summary, a huge wave of happiness came me. Not just did I match their requirements to a tee (careful student with an investigative mind, strong capacity to multi-task, high degrees of organisation democratic campaign social media jobs as well as an inputting rate above 80 words per min), it likewise looked like a task that I would really love to do!

I applied immediately! I patiently waited for a reply however, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Conversation Shop, emailed me and also offered me a ‘Live Chat Interview’; adhering to on from the first application questions, this is the first stage of the employment process.

I was instead delighted as I had never ever experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s internet site. I opened my web browser, mosted likely to The Chat Store homepage and just clicked the real-time conversation tab. I had arrived at my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was rapidly transferred to Amy, that prepared and also waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little bit of a casual welcoming chat (which made me really feel comfortable). Then it was on to the main interview. What was strange was the reality that the conversation was very similar to an in person interview, other than it was using online conversation!

The inquiries were about my previous experience, why I was getting the task, just how I would certainly take care of particular situations as well as my expertise of The Chat Shop as well as their solutions.

Amy was wanting to disclose my strengths and also weaknesses to establish whether I can satisfy the high assumptions that they set. She would like to know where I would certainly need a little extra training as well as where I can bring brand-new abilities to the group.

Why I wanted the position was also really essential obviously. Although much of our group is spread out across the UK, The Chat Shop is certainly a close weaved team with big aspirations. Every one people is an essential part of providing the outcomes that we provide for clients.

Requirements, such as my keying rate, were checked also naturally. Needing to transform numerous site visitors whilst offering customer fulfillment suggests that you need to assume and also kind quickly.

Amy likewise offered me the possibility to ask any concerns that I had, as well as she addressed them completely. I was happy as well as wishing that I succeeded in my real-time conversation meeting!

As you’ve possibly guessed (by me creating this post) I did succeed in my first interview for the live chat work. I was invited to the following stage of the application process– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far yet I was likewise very worried! The good news is the telephone interview was not as scary as I once assumed and it was a lot more casual than official.

I obtained asked about my hobbies, what I such as to do in my leisure as well as a few inquiries concerning the Live Conversation Representative placement. I additionally had some feedback on my ‘Live Chat Interview’, which was great to listen to.

A great deal of the concerns that Joe asked had to do with my individuality. Joe claimed that proceeding with everybody as well as coming to be a part of The Chat Store family members was a very essential element.

It was an enjoyment to talk on the phone to my possible future bosses and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … and I accepted with fantastic enjoyment, naturally. I mored than the moon as well as I still am!

When I had actually accepted the offer I was emailed the contracts that needed to be signed electronically (exactly how trendy is that), my functioning hours, what group I would remain in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he discussed whatever I needed to know about the “Live Conversation Representative” position. I made certain to make great deals of notes in my note pad as it is a great deal to take in.

I was after that offered the days of when my training would commence (training lasts around 3 weeks and also we’re paid during the process) as well as other information I required to know about the training procedure consisting of specifically what would certainly take place. John was a satisfaction to speak with and also I felt comfy chatting to him as he claimed he would be there for any type of queries I may have if I am ever before unsure or stuck.


I have had a poor bout of disease, which meant I was unable to begin my training when arranged. The Good News Is The Conversation Store are a bunch of terrific people who are patiently waiting on me to be all right again. I have actually never understood such a comprehending firm and I really feel blessed to be used by them.

Equally as I will quit my job search, I stumbled across The Chat Store. I’m excitedly awaiting getting well and also starting my training. With any luck I will be a totally fledged real-time chat agent quickly … enjoy this space, my next post will certainly inform you all about my trip through the training process.