I had been looking for a job functioning from home for some time and also was about to give up. A lot of ‘function from home’ jobs that you find on the internet appear to be some kind of pyramid or ‘start your own organization’ system. Paying a signing up with fee or getting their items for you to sell on? No many thanks!

Someday I determined to have an additional little appearance as well as stumbled upon The Chat Shop. I saw the “Live Conversation Agent” task on their jobs web page as well as, after reading the summary, a huge wave of joy came over me. Not just did I match their demands to a tee (meticulous learner with an inquisitive mind, strong capacity to multi-task, high degrees of organisation different jobs in social media and also a keying speed over 80 words per minute), it likewise appeared like a job that I would truly enjoy to do!

I used immediately! I patiently awaited a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and also provided me a ‘Live Chat Meeting’; complying with on from the preliminary application concerns, this is the first stage of the employment procedure.

I was rather thrilled as I had never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s website. I opened my web browser, mosted likely to The Conversation Shop homepage as well as simply clicked the real-time conversation tab. I had reached my meeting.

After introducing myself to a representative that was handling chat at the time, I was rapidly moved to Amy, that prepared and waiting to start my meeting.

My interview began like any other: we introduced ourselves and also had a little bit of a laid-back inviting chat (which made me really feel at ease). After that it was on to the major meeting. What was odd was the reality that the discussion was extremely similar to a face-to-face meeting, except it was via online chat!

The inquiries were about my previous experience, why I was applying for the task, just how I ‘d take care of certain situations and also my expertise of The Chat Shop as well as their services.

Amy was wanting to reveal my strengths as well as weak points to establish whether I could fulfill the high expectations that they establish. She needed to know where I would certainly require a little added training and where I could bring brand-new skills to the group.

Why I desired the position was also extremely crucial certainly. Although much of our team is spread throughout the UK, The Chat Shop is certainly a close weaved group with huge aspirations. Each and every one people is an indispensable part of providing the results that we provide for clients.

Demands, such as my inputting rate, were evaluated too naturally. Needing to convert numerous internet site visitors whilst supplying customer satisfaction means that you have to assume and type quick.

Amy likewise offered me the opportunity to ask any inquiries that I had, as well as she addressed them extensively. I enjoyed and also hoping that I succeeded in my real-time chat meeting!

As you’ve most likely presumed (by me creating this blog post) I did succeed in my first meeting for the online chat work. I was welcomed to the next phase of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this much yet I was also very nervous! Thankfully the telephone interview was not as frightening as I once thought and also it was more laid-back than official.

I got inquired about my pastimes, what I like to do in my leisure and also a couple of questions about the Live Chat Representative placement. I additionally had some responses on my ‘Live Conversation Interview’, which was terrific to hear.

A great deal of the inquiries that Joe asked were about my personality. Joe claimed that moving on with everyone and becoming a part of The Conversation Store household was a really important factor.

It was an enjoyment to speak on the phone to my potential future employers and also I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and I approved with terrific pleasure, of course. I was over the moon and I still am!

As soon as I had accepted the offer I was emailed the contracts that needed to be authorized electronically (just how trendy is that), my working hrs, what group I would be in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours and he explained whatever I required to learn about the “Live Conversation Agent” placement. I ensured to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that offered the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) and other information I needed to know about the training process consisting of exactly what would certainly happen. John was a pleasure to speak to and I really felt comfortable chatting to him as he stated he would be there for any inquiries I might have if I am ever not sure or stuck.


I have had a poor spell of illness, which suggested I was unable to start my training when prepared. Luckily The Conversation Store are a lot of terrific people who are patiently waiting on me to be all right once again. I have actually never ever known such an understanding firm and also I really feel blessed to be employed by them.

Equally as I will surrender my work search, I came across The Chat Shop. I’m excitedly waiting for recovering and beginning my training. With any luck I shall be a totally fledged live chat agent soon … view this space, my following post will certainly inform you everything about my journey via the training process.