I had actually been searching for a job functioning from house for some time and was about to give up. Many ‘work from home’ tasks that you find on-line appear to be some form of pyramid or ‘begin your own service’ system. Paying a signing up with cost or buying their items for you to sell on? No thanks!

Eventually I chose to have another little appearance and also discovered The Conversation Shop. I saw the “Live Chat Agent” job on their jobs page as well as, after reading the summary, a huge wave of happiness came me. Not just did I suit their needs to a tee (precise learner with an inquisitive mind, solid capability to multi-task, high levels of organisation digital social media manager job description and an inputting rate over 80 words per min), it additionally seemed like a job that I would actually love to do!

I applied straight away! I patiently waited for a reply however, to my shock, I had not been waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me as well as supplied me a ‘Live Chat Meeting’; complying with on from the first application questions, this is the initial stage of the recruitment process.

I was instead excited as I had actually never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Shop’s website. I opened my browser, mosted likely to The Conversation Store homepage as well as merely clicked the online chat tab. I had actually gotten to my meeting.

After presenting myself to an agent that was managing chat at the time, I was promptly moved to Amy, that prepared and also waiting to start my meeting.

My meeting started like any other: we introduced ourselves and also had a bit of an informal inviting conversation (that made me really feel secure). After that it was on to the primary interview. What was unusual was the truth that the discussion was really comparable to an in person meeting, other than it was by means of live chat!

The concerns were about my previous experience, why I was requesting the work, just how I would certainly manage specific circumstances and my understanding of The Conversation Shop and also their services.

Amy was seeking to disclose my staminas and also weak points to identify whether I might meet the high expectations that they set. She needed to know where I would certainly need a little added training and where I can bring new abilities to the team.

Why I desired the position was likewise extremely important certainly. Although much of our team is spread out across the UK, The Chat Shop is definitely a close knit group with large ambitions. Each one of us is an important part of providing the results that we do for clients.

Demands, such as my typing rate, were examined also obviously. Needing to transform multiple site visitors whilst providing consumer complete satisfaction suggests that you have to believe as well as kind fast.

Amy also offered me the chance to ask any kind of inquiries that I had, and she answered them extensively. I mored than happy and also really hoping that I did well in my live conversation meeting!

As you’ve probably thought (by me composing this post) I did succeed in my initial interview for the real-time chat task. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far yet I was additionally really anxious! Thankfully the telephone interview was not as scary as I once thought as well as it was more casual than official.

I got inquired about my leisure activities, what I like to do in my spare time as well as a few inquiries about the Live Chat Agent placement. I likewise had some responses on my ‘Live Conversation Interview’, which was great to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe claimed that moving on with everyone and coming to be a part of The Chat Store family was a really essential factor.

It was a pleasure to speak on the phone to my prospective future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the setting … as well as I approved with excellent satisfaction, of course. I was over the moon and I still am!

Once I had accepted the offer I was emailed the contracts that needed to be signed digitally (exactly how amazing is that), my working hours, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted around 2 hours and he clarified whatever I needed to know about the “Live Chat Representative” position. I saw to it to make lots of notes in my notebook as it is a lot to absorb.

I was then given the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the process) and also other information I required to find out about the training process including exactly what would take place. John was a satisfaction to talk with and also I felt comfortable talking to him as he claimed he would certainly be there for any type of queries I might have if I am ever unclear or stuck.


I have had a bad spell of ill health, which implied I was not able to begin my training when prepared. The Good News Is The Chat Shop are a lot of remarkable people that are patiently waiting on me to be all right again. I have never ever understood such an understanding company and also I really feel privileged to be used by them.

Equally as I was about to surrender my job search, I stumbled across The Chat Shop. I’m excitedly waiting for recovering as well as beginning my training. Hopefully I will be a totally fledged online conversation agent quickly … view this room, my next post will inform you everything about my trip via the training process.