I had been searching for a task working from residence for some time as well as was about to quit. Most ‘work from house’ tasks that you find on the internet appear to be some kind of pyramid or ‘begin your very own organization’ scheme. Paying a signing up with charge or buying their products for you to sell on? No thanks!

Someday I decided to have another little look and found The Chat Shop. I saw the “Live Chat Representative” job on their jobs page and also, after reviewing the description, a large wave of happiness came by me. Not only did I match their requirements to a tee (meticulous student with an investigative mind, solid capability to multi-task, high levels of organisation digital social media marketing jobs as well as a keying rate over 80 words per min), it additionally looked like a job that I would truly like to do!

I used straight away! I patiently awaited a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and supplied me a ‘Live Chat Interview’; adhering to on from the first application concerns, this is the first stage of the recruitment procedure.

I was instead delighted as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s website. I opened my web browser, went to The Chat Shop homepage as well as simply clicked the live chat tab. I had come to my meeting.

After introducing myself to a representative that was taking care of conversation at the time, I was swiftly transferred to Amy, that prepared as well as waiting to begin my meeting.

My interview started like any other: we presented ourselves as well as had a little bit of a laid-back inviting conversation (that made me feel comfortable). Then it was on to the major interview. What was unusual was the truth that the discussion was very comparable to a face-to-face interview, other than it was via online chat!

The questions were about my previous experience, why I was obtaining the work, just how I ‘d deal with certain situations and also my knowledge of The Conversation Shop and also their solutions.

Amy was aiming to disclose my strengths and weak points to determine whether I could satisfy the high assumptions that they establish. She needed to know where I would certainly require a little added training and also where I might bring new abilities to the team.

Why I wanted the placement was also very important certainly. Although much of our team is spread throughout the UK, The Chat Shop is certainly a close knit group with big passions. Each and every one of us is an indispensable part of delivering the outcomes that we do for clients.

Demands, such as my typing rate, were tested also certainly. Having to convert multiple site site visitors whilst supplying customer contentment indicates that you have to believe and also type quick.

Amy likewise offered me the opportunity to ask any questions that I had, and also she addressed them completely. I mored than happy and really hoping that I did well in my online conversation interview!

As you’ve possibly presumed (by me composing this post) I did succeed in my initial meeting for the live chat task. I was welcomed to the following phase of the application procedure– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this much however I was likewise very anxious! Luckily the telephone interview was not as terrifying as I as soon as believed as well as it was extra informal than official.

I got asked about my hobbies, what I like to do in my leisure and also a couple of questions concerning the Live Conversation Representative placement. I likewise had some comments on my ‘Live Conversation Interview’, which was great to hear.

A lot of the inquiries that Joe asked were about my individuality. Joe stated that proceeding with everybody and coming to be a part of The Conversation Shop family members was an extremely vital element.

It was an enjoyment to talk on the phone to my prospective future bosses as well as I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and also I approved with wonderful enjoyment, of course. I mored than the moon and also I still am!

Once I had accepted the offer I was emailed the contracts that needed to be signed digitally (just how great is that), my working hrs, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted around 2 hrs and also he described everything I needed to know about the “Live Chat Representative” position. I made sure to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then offered the days of when my training would commence (training lasts around 3 weeks and we’re paid during the process) and also various other details I required to learn about the training process consisting of exactly what would certainly occur. John was a satisfaction to speak with as well as I felt comfortable chatting to him as he claimed he would be there for any kind of questions I may have if I am ever before unsure or stuck.


I have had a bad spell of disease, which implied I was incapable to begin my training when set up. Fortunately The Conversation Store are a bunch of remarkable individuals that are patiently waiting for me to be all right once more. I have never recognized such a comprehending business and I really feel privileged to be utilized by them.

Just as I will give up my work search, I came across The Chat Store. I’m eagerly awaiting getting well and also beginning my training. Hopefully I will be a totally fledged real-time conversation representative soon … view this space, my next post will certainly tell you everything about my trip with the training process.