I had been searching for a job working from home for some time as well as was about to quit. Most ‘work from home’ tasks that you locate online appear to be some form of pyramid or ‘begin your own service’ system. Paying a signing up with cost or buying their products for you to sell on? No thanks!

Someday I decided to have one more little appearance as well as stumbled upon The Chat Store. I saw the “Live Chat Agent” task on their occupations page and, after reading the summary, a big wave of happiness came over me. Not only did I match their requirements to a tee (thorough learner with a curious mind, strong capability to multi-task, high degrees of organisation drift chat jobs as well as a typing speed above 80 words per minute), it additionally seemed like a job that I would really enjoy to do!

I used instantly! I patiently waited for a reply however, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also used me a ‘Live Conversation Meeting’; complying with on from the preliminary application concerns, this is the first stage of the recruitment process.

I was instead thrilled as I had never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s site. I opened my browser, went to The Conversation Shop homepage as well as merely clicked the online conversation tab. I had actually arrived at my meeting.

After introducing myself to a representative that was handling conversation at the time, I was quickly moved to Amy, that prepared as well as waiting to start my interview.

My interview began like any other: we presented ourselves and had a little of a casual welcoming chat (which made me really feel secure). Then it was on to the major meeting. What was unusual was the fact that the conversation was really similar to an in person meeting, except it was via online chat!

The inquiries were about my previous experience, why I was looking for the job, just how I would certainly manage particular circumstances as well as my expertise of The Chat Shop and their services.

Amy was wanting to expose my staminas as well as weak points to figure out whether I might fulfill the high expectations that they set. She needed to know where I would certainly require a little extra training and where I could bring new talents to the team.

Why I desired the setting was additionally very vital obviously. Although much of our team is spread across the UK, The Conversation Shop is definitely a close knit team with big aspirations. Each one of us is an integral part of supplying the results that we provide for customers.

Needs, such as my typing speed, were evaluated as well of course. Needing to convert several internet site site visitors whilst offering consumer fulfillment implies that you have to assume and kind quickly.

Amy also offered me the chance to ask any questions that I had, as well as she answered them thoroughly. I was happy as well as really hoping that I did well in my live conversation interview!

As you’ve most likely guessed (by me creating this post) I did succeed in my initial interview for the online chat work. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much however I was additionally very anxious! Thankfully the telephone interview was not as frightening as I once thought as well as it was extra laid-back than formal.

I got inquired about my pastimes, what I such as to do in my leisure and also a couple of concerns regarding the Live Conversation Representative placement. I also had some feedback on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the questions that Joe asked had to do with my personality. Joe stated that moving on with everybody as well as ending up being a part of The Conversation Shop household was a very crucial variable.

It was an enjoyment to talk on the phone to my possible future employers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … as well as I approved with great pleasure, certainly. I mored than the moon as well as I still am!

Once I had approved the offer I was emailed the contracts that needed to be authorized electronically (exactly how trendy is that), my functioning hours, what team I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted about 2 hours and he clarified everything I needed to find out about the “Live Conversation Agent” placement. I made certain to make lots of notes in my note pad as it is a great deal to take in.

I was after that provided the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the procedure) and various other information I needed to learn about the training process consisting of exactly what would certainly occur. John was a pleasure to speak to and I felt comfortable chatting to him as he said he would certainly be there for any kind of queries I might have if I am ever not sure or stuck.


I have had a poor spell of ill health, which meant I was unable to begin my training when set up. Thankfully The Chat Shop are a lot of fantastic individuals that are patiently waiting for me to be all right once more. I have actually never understood such an understanding firm as well as I really feel fortunate to be employed by them.

Equally as I was about to quit my job search, I stumbled across The Chat Store. I’m eagerly waiting for getting well as well as beginning my training. With any luck I will be a fully fledged real-time chat agent soon … enjoy this area, my following blog post will certainly inform you everything about my journey via the training process.