I had actually been seeking a task functioning from house for some time and will surrender. Most ‘work from residence’ jobs that you find on the internet seem to be some type of pyramid or ‘start your very own service’ system. Paying a signing up with fee or acquiring their products for you to sell on? No many thanks!

One day I decided to have an additional little look and also encountered The Conversation Store. I saw the “Live Conversation Agent” task on their occupations page as well as, after reading the description, a huge wave of happiness came me. Not only did I match their requirements to a tee (precise learner with a curious mind, strong ability to multi-task, high levels of organisation dyson social media job and a typing speed above 80 words per minute), it likewise appeared like a job that I would actually like to do!

I applied instantly! I patiently waited for a reply yet, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me as well as provided me a ‘Live Chat Meeting’; following on from the preliminary application questions, this is the initial stage of the employment procedure.

I was rather delighted as I had never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s website. I opened my internet browser, went to The Chat Store homepage and merely clicked the live conversation tab. I had come to my meeting.

After introducing myself to an agent that was taking care of chat at the time, I was rapidly transferred to Amy, that prepared and waiting to begin my interview.

My interview began like any other: we presented ourselves and had a little of an informal welcoming chat (which made me really feel comfortable). Then it was on to the main interview. What was unusual was the fact that the discussion was very similar to an in person meeting, other than it was via live chat!

The inquiries were about my previous experience, why I was applying for the work, just how I would certainly take care of particular scenarios and my understanding of The Chat Shop as well as their services.

Amy was aiming to reveal my strengths as well as weak points to establish whether I can meet the high expectations that they establish. She wanted to know where I would need a little added training as well as where I can bring brand-new skills to the group.

Why I desired the position was additionally extremely vital certainly. Although much of our group is spread out across the UK, The Chat Shop is certainly a close weaved group with large passions. Each one people is an essential part of providing the outcomes that we do for clients.

Demands, such as my typing rate, were checked also of course. Needing to transform several site visitors whilst providing customer fulfillment indicates that you have to believe and also type quick.

Amy additionally provided me the chance to ask any inquiries that I had, and also she addressed them completely. I enjoyed and also hoping that I succeeded in my real-time chat meeting!

As you’ve possibly presumed (by me creating this blog post) I did succeed in my initial interview for the real-time chat job. I was invited to the next phase of the application procedure– a telephone interview with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far yet I was also really nervous! Thankfully the telephone interview was not as frightening as I once believed and also it was more laid-back than official.

I got asked about my pastimes, what I such as to do in my spare time and a couple of concerns about the Live Conversation Representative placement. I likewise had some comments on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the questions that Joe asked were about my character. Joe stated that moving on with everybody and becoming a part of The Chat Shop household was a really essential element.

It was a satisfaction to talk on the phone to my prospective future managers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … as well as I approved with wonderful pleasure, naturally. I mored than the moon and also I still am!

Once I had approved the deal I was emailed the agreements that needed to be signed electronically (just how amazing is that), my functioning hrs, what group I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted around 2 hrs and he described every little thing I needed to understand about the “Live Chat Representative” position. I made certain to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then provided the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the process) and also other details I needed to understand about the training process consisting of precisely what would happen. John was a satisfaction to speak to and also I felt comfy talking to him as he claimed he would certainly be there for any kind of questions I may have if I am ever unsure or stuck.


I have had a poor spell of ill health, which suggested I was unable to start my training when set up. Thankfully The Chat Shop are a bunch of wonderful individuals who are patiently waiting on me to be well enough again. I have never ever known such a comprehending business and also I feel fortunate to be utilized by them.

Equally as I was about to give up my work search, I stumbled across The Chat Store. I’m eagerly awaiting recovering and starting my training. With any luck I shall be a totally fledged online chat agent quickly … see this area, my following post will tell you everything about my trip with the training process.