I had been looking for a work functioning from house for some time and was about to surrender. The majority of ‘work from house’ work that you locate online seem to be some type of pyramid or ‘start your own company’ scheme. Paying a joining fee or buying their products for you to sell on? No thanks!

Eventually I chose to have another little look as well as encountered The Conversation Store. I saw the “Live Conversation Agent” job on their occupations page and, after reading the description, a big wave of joy came over me. Not only did I suit their demands to a tee (careful student with a curious mind, solid capability to multi-task, high levels of organisation e trade chat agent jobs and a keying speed above 80 words per min), it additionally looked like a work that I would actually love to do!

I used instantly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Group Manager at The Conversation Shop, emailed me and offered me a ‘Live Chat Meeting’; complying with on from the first application inquiries, this is the first stage of the recruitment procedure.

I was rather delighted as I had never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s website. I opened my web browser, mosted likely to The Conversation Store homepage and also merely clicked the live conversation tab. I had actually arrived at my meeting.

After presenting myself to a representative that was managing conversation at the time, I was rapidly moved to Amy, that prepared and waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a little bit of a laid-back welcoming chat (that made me feel secure). Then it was on to the primary meeting. What was strange was the reality that the discussion was really similar to an in person interview, except it was through online conversation!

The inquiries had to do with my previous experience, why I was applying for the job, just how I ‘d manage particular situations and my understanding of The Chat Store and also their solutions.

Amy was aiming to disclose my strengths and weak points to determine whether I could fulfill the high expectations that they set. She wanted to know where I would certainly need a little extra training as well as where I could bring new talents to the group.

Why I desired the placement was additionally really important naturally. Although much of our team is spread out throughout the UK, The Chat Shop is absolutely a close knit team with large ambitions. Every one people is an important part of supplying the outcomes that we provide for clients.

Requirements, such as my keying rate, were evaluated also certainly. Needing to convert numerous site site visitors whilst providing consumer complete satisfaction suggests that you need to assume and also kind quick.

Amy also gave me the possibility to ask any questions that I had, as well as she addressed them thoroughly. I enjoyed and also wishing that I did well in my real-time conversation interview!

As you’ve possibly presumed (by me writing this post) I did do well in my initial meeting for the real-time chat task. I was invited to the next stage of the application procedure– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far however I was likewise extremely worried! The good news is the telephone meeting was not as terrifying as I as soon as thought and also it was extra informal than formal.

I got inquired about my pastimes, what I like to do in my leisure and a few concerns regarding the Live Conversation Agent position. I likewise had some responses on my ‘Live Conversation Interview’, which was terrific to listen to.

A great deal of the inquiries that Joe asked were about my personality. Joe said that moving on with everyone and also coming to be a part of The Conversation Store household was a very crucial factor.

It was a satisfaction to talk on the phone to my prospective future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the position … and also I approved with fantastic enjoyment, of course. I was over the moon and also I still am!

As soon as I had approved the deal I was emailed the contracts that needed to be signed electronically (how awesome is that), my working hrs, what group I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This phone called lasted about 2 hrs and he described every little thing I required to know about the “Live Chat Representative” position. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was after that given the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) and also other information I needed to understand about the training process including exactly what would certainly take place. John was a satisfaction to talk to and I felt comfortable chatting to him as he claimed he would certainly be there for any kind of inquiries I might have if I am ever before unsure or stuck.


I have had a negative bout of illness, which implied I was not able to begin my training when prepared. Thankfully The Chat Shop are a bunch of remarkable people that are patiently waiting for me to be well enough once more. I have actually never ever recognized such an understanding business and also I really feel fortunate to be employed by them.

Equally as I will quit my job search, I came across The Conversation Store. I’m excitedly waiting for recovering and also starting my training. Hopefully I shall be a completely fledged real-time conversation representative soon … see this space, my following post will tell you all about my journey with the training process.