I had actually been looking for a work working from house for some time as well as was about to surrender. Most ‘function from residence’ jobs that you discover online appear to be some kind of pyramid or ‘start your very own organization’ plan. Paying a signing up with charge or acquiring their products for you to sell on? No many thanks!

Someday I made a decision to have another little appearance and stumbled upon The Chat Store. I saw the “Live Chat Agent” work on their careers page as well as, after reading the description, a huge wave of joy came me. Not just did I fit their needs to a tee (thorough learner with an inquisitive mind, solid capability to multi-task, high levels of organisation ecommerce and social media marketing jobs pittsburgh pa as well as a typing rate over 80 words per minute), it also felt like a job that I would actually enjoy to do!

I used quickly! I patiently awaited a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me and also offered me a ‘Live Chat Interview’; complying with on from the preliminary application inquiries, this is the first stage of the employment procedure.

I was rather thrilled as I had actually never experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Store’s website. I opened my browser, went to The Conversation Store homepage as well as just clicked the live conversation tab. I had reached my interview.

After introducing myself to an agent that was managing chat at the time, I was quickly transferred to Amy, that was ready and waiting to begin my meeting.

My meeting began like any other: we introduced ourselves and also had a little of a casual inviting chat (that made me feel at ease). After that it was on to the major interview. What was unusual was the reality that the conversation was really similar to a face-to-face meeting, other than it was through online chat!

The inquiries had to do with my previous experience, why I was getting the job, how I ‘d manage specific scenarios and also my expertise of The Conversation Shop as well as their services.

Amy was aiming to reveal my strengths and weak points to identify whether I might satisfy the high assumptions that they set. She would like to know where I would need a little additional training and also where I can bring new talents to the team.

Why I wanted the placement was additionally very crucial obviously. Although much of our group is spread throughout the UK, The Chat Shop is absolutely a close weaved group with huge aspirations. Each one people is an integral part of providing the results that we provide for customers.

Requirements, such as my inputting rate, were tested too of course. Needing to transform multiple internet site site visitors whilst giving customer fulfillment suggests that you have to believe and type quick.

Amy likewise provided me the opportunity to ask any concerns that I had, and also she addressed them extensively. I enjoyed and also hoping that I did well in my live chat interview!

As you have actually possibly presumed (by me composing this blog post) I did do well in my first meeting for the real-time chat work. I was welcomed to the following stage of the application process– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far yet I was likewise very anxious! Luckily the telephone interview was not as frightening as I once assumed and also it was much more casual than formal.

I obtained asked about my hobbies, what I like to do in my spare time and also a few questions regarding the Live Chat Representative setting. I additionally had some comments on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe stated that getting on with everybody and also becoming a part of The Chat Shop family members was an extremely vital aspect.

It was an enjoyment to speak on the phone to my prospective future managers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the position … and also I approved with fantastic satisfaction, certainly. I mored than the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the agreements that needed to be authorized digitally (exactly how great is that), my functioning hrs, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs as well as he discussed every little thing I required to learn about the “Live Conversation Agent” position. I saw to it to make lots of notes in my note pad as it is a whole lot to absorb.

I was then provided the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) and various other details I required to understand about the training procedure including precisely what would occur. John was a pleasure to speak with as well as I felt comfortable talking to him as he said he would certainly be there for any inquiries I might have if I am ever before not sure or stuck.


I have had a poor round of ill health, which suggested I was not able to begin my training when set up. Luckily The Conversation Shop are a number of terrific individuals that are patiently waiting on me to be all right once again. I have actually never recognized such an understanding firm and I really feel fortunate to be employed by them.

Just as I will surrender my task search, I came across The Conversation Store. I’m eagerly waiting for healing and beginning my training. With any luck I shall be a totally fledged online conversation agent soon … see this space, my next blog post will inform you everything about my journey via the training process.