I had actually been looking for a work working from residence for a while and also will surrender. The majority of ‘function from home’ tasks that you locate on-line appear to be some form of pyramid or ‘start your own service’ plan. Paying a joining charge or acquiring their products for you to sell on? No thanks!

Someday I chose to have one more little appearance as well as stumbled upon The Conversation Shop. I saw the “Live Conversation Representative” job on their professions page and, after checking out the description, a large wave of happiness came over me. Not just did I suit their demands to a tee (precise learner with an analytical mind, solid ability to multi-task, high degrees of organisation effects of social media on future job prospects and a typing rate over 80 words per minute), it also seemed like a task that I would really enjoy to do!

I applied quickly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Conversation Interview’; complying with on from the initial application questions, this is the initial stage of the recruitment process.

I was rather thrilled as I had never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s web site. I opened my internet browser, went to The Conversation Store homepage and also simply clicked the online chat tab. I had actually come to my meeting.

After introducing myself to an agent that was handling chat at the time, I was rapidly transferred to Amy, that prepared and also waiting to begin my meeting.

My interview began like any other: we introduced ourselves and had a little bit of an informal inviting chat (which made me feel secure). Then it was on to the main interview. What was weird was the fact that the discussion was extremely similar to a face-to-face meeting, except it was by means of online chat!

The concerns had to do with my previous experience, why I was looking for the work, how I ‘d handle particular circumstances and my knowledge of The Conversation Shop and also their solutions.

Amy was aiming to disclose my strengths and also weaknesses to determine whether I could satisfy the high assumptions that they establish. She wished to know where I would certainly require a little additional training and where I can bring brand-new skills to the team.

Why I wanted the position was also very important obviously. Although much of our group is spread throughout the UK, The Chat Store is definitely a close knit team with large passions. Each and every one people is an integral part of providing the outcomes that we do for customers.

Needs, such as my inputting rate, were evaluated also of course. Needing to convert multiple web site site visitors whilst supplying client fulfillment indicates that you have to assume and kind quickly.

Amy also offered me the possibility to ask any kind of inquiries that I had, as well as she addressed them thoroughly. I was happy and also wishing that I succeeded in my live chat interview!

As you’ve probably presumed (by me writing this post) I did succeed in my first interview for the real-time chat work. I was welcomed to the following phase of the application process– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much but I was additionally extremely nervous! Thankfully the telephone interview was not as scary as I as soon as believed and it was more informal than official.

I obtained inquired about my leisure activities, what I like to do in my spare time and a few questions about the Live Conversation Representative position. I likewise had some responses on my ‘Live Chat Interview’, which was fantastic to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe stated that getting on with everybody and ending up being a part of The Conversation Shop family was an extremely crucial aspect.

It was an enjoyment to talk on the phone to my prospective future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and I approved with great satisfaction, of course. I was over the moon as well as I still am!

When I had actually approved the deal I was emailed the contracts that needed to be authorized electronically (how trendy is that), my functioning hours, what group I would be in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Group Leader. This phone called lasted about 2 hrs as well as he described every little thing I required to know about the “Live Chat Agent” position. I saw to it to make great deals of notes in my note pad as it is a lot to take in.

I was after that given the dates of when my training would start (training lasts around 3 weeks as well as we’re paid during the process) and other details I required to understand about the training process including precisely what would certainly occur. John was a pleasure to talk with and also I felt comfortable chatting to him as he stated he would be there for any questions I may have if I am ever before not sure or stuck.


I have had a bad round of disease, which meant I was unable to start my training when prepared. Luckily The Conversation Store are a bunch of wonderful people that are patiently awaiting me to be all right once again. I have actually never understood such a recognizing company and also I really feel fortunate to be used by them.

Just as I will quit my job search, I stumbled across The Conversation Store. I’m eagerly awaiting recovering as well as starting my training. Hopefully I shall be a totally fledged online chat agent soon … view this area, my next blog post will inform you all about my journey through the training process.