I had actually been searching for a work working from residence for some time as well as will surrender. Many ‘work from home’ tasks that you discover on-line appear to be some form of pyramid or ‘start your very own company’ system. Paying a joining charge or purchasing their items for you to sell on? No many thanks!

Someday I decided to have another little look and also discovered The Conversation Store. I saw the “Live Conversation Agent” task on their careers web page as well as, after reading the summary, a big wave of happiness came over me. Not only did I fit their requirements to a tee (meticulous learner with an investigative mind, solid capability to multi-task, high levels of organisation effects of social media on job prospects as well as a typing rate over 80 words per min), it additionally felt like a work that I would truly love to do!

I used quickly! I patiently awaited a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Store, emailed me and also used me a ‘Live Chat Meeting’; adhering to on from the initial application questions, this is the first stage of the employment procedure.

I was instead thrilled as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Store’s website. I opened my internet browser, mosted likely to The Conversation Store homepage and merely clicked the live conversation tab. I had actually come to my meeting.

After presenting myself to a representative that was taking care of conversation at the time, I was swiftly moved to Amy, that prepared and also waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little of a casual welcoming chat (which made me feel secure). Then it was on to the main meeting. What was unusual was the truth that the discussion was very comparable to a face-to-face interview, other than it was by means of online conversation!

The inquiries were about my previous experience, why I was getting the task, just how I would certainly deal with certain circumstances as well as my understanding of The Conversation Shop as well as their solutions.

Amy was wanting to disclose my toughness and also weak points to establish whether I might satisfy the high expectations that they establish. She wished to know where I would certainly require a little additional training and also where I could bring brand-new abilities to the group.

Why I wanted the setting was also really essential naturally. Although much of our group is spread out across the UK, The Chat Shop is absolutely a close knit team with huge passions. Every one people is an essential part of delivering the outcomes that we provide for customers.

Requirements, such as my typing rate, were checked too of course. Having to convert multiple website site visitors whilst providing customer satisfaction indicates that you have to think and also type fast.

Amy also offered me the possibility to ask any kind of inquiries that I had, and she addressed them completely. I was happy and really hoping that I succeeded in my real-time conversation interview!

As you’ve probably thought (by me composing this blog post) I did do well in my first meeting for the online conversation work. I was welcomed to the following phase of the application procedure– a telephone interview with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far yet I was likewise very nervous! Luckily the telephone interview was not as scary as I once believed and it was more laid-back than official.

I obtained inquired about my pastimes, what I such as to do in my spare time and a few questions about the Live Conversation Representative position. I additionally had some feedback on my ‘Live Chat Interview’, which was wonderful to hear.

A great deal of the questions that Joe asked were about my character. Joe stated that getting on with everyone and also coming to be a part of The Chat Shop household was a very vital aspect.

It was a pleasure to speak on the phone to my potential future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the position … as well as I accepted with great satisfaction, of course. I mored than the moon and I still am!

As soon as I had actually accepted the deal I was emailed the agreements that needed to be authorized digitally (exactly how awesome is that), my functioning hours, what group I would be in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he clarified everything I needed to know about the “Live Conversation Agent” setting. I made sure to make great deals of notes in my note pad as it is a whole lot to take in.

I was after that offered the dates of when my training would begin (training lasts around 3 weeks and we’re paid throughout the procedure) as well as other information I needed to find out about the training procedure including exactly what would certainly happen. John was an enjoyment to talk to and also I felt comfy talking to him as he stated he would certainly be there for any type of inquiries I may have if I am ever not sure or stuck.


I have had a poor bout of illness, which suggested I was incapable to begin my training when organized. Fortunately The Chat Store are a number of wonderful individuals who are patiently waiting on me to be all right again. I have actually never understood such a recognizing business as well as I really feel privileged to be used by them.

Just as I will surrender my task search, I stumbled across The Conversation Store. I’m excitedly waiting for healing and also starting my training. Ideally I shall be a completely fledged online chat agent soon … see this space, my next message will tell you all about my trip via the training process.