I had been searching for a work working from home for some time and will give up. A lot of ‘function from home’ tasks that you locate online appear to be some kind of pyramid or ‘start your own organization’ plan. Paying a signing up with fee or buying their items for you to sell on? No thanks!

One day I chose to have an additional little appearance as well as stumbled upon The Conversation Shop. I saw the “Live Chat Representative” job on their jobs page as well as, after checking out the summary, a large wave of happiness came over me. Not just did I match their requirements to a tee (careful student with a curious mind, solid ability to multi-task, high levels of organisation fake social media posts for job and an inputting rate above 80 words per minute), it also felt like a work that I would truly love to do!

I used quickly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long at all.

Amy, a Team Manager at The Conversation Store, emailed me and offered me a ‘Live Chat Interview’; complying with on from the initial application inquiries, this is the first stage of the employment process.

I was rather thrilled as I had never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Store’s site. I opened my web browser, mosted likely to The Conversation Store homepage as well as simply clicked the online conversation tab. I had actually arrived at my interview.

After introducing myself to an agent that was handling conversation at the time, I was quickly moved to Amy, who prepared and waiting to start my interview.

My interview began like any other: we introduced ourselves and also had a bit of a laid-back inviting chat (that made me feel comfortable). After that it was on to the main meeting. What was odd was the fact that the discussion was really similar to an in person interview, except it was using real-time conversation!

The inquiries were about my previous experience, why I was getting the work, exactly how I ‘d take care of certain scenarios and my knowledge of The Chat Store and also their solutions.

Amy was looking to reveal my strengths and weaknesses to determine whether I can meet the high expectations that they establish. She would like to know where I would require a little added training as well as where I might bring new abilities to the team.

Why I desired the placement was likewise extremely vital of course. Although much of our group is spread throughout the UK, The Conversation Shop is definitely a close knit group with big aspirations. Each and every one of us is an integral part of delivering the results that we provide for customers.

Demands, such as my inputting speed, were evaluated also of course. Having to convert several site site visitors whilst supplying customer contentment suggests that you need to believe as well as type quickly.

Amy likewise provided me the possibility to ask any questions that I had, as well as she answered them extensively. I was happy and also wishing that I did well in my real-time conversation meeting!

As you have actually probably presumed (by me composing this post) I did succeed in my initial interview for the online chat job. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much yet I was also extremely nervous! The good news is the telephone meeting was not as terrifying as I as soon as thought and also it was a lot more casual than official.

I got asked about my pastimes, what I like to do in my leisure and also a couple of inquiries concerning the Live Conversation Agent setting. I likewise had some feedback on my ‘Live Chat Meeting’, which was wonderful to hear.

A great deal of the inquiries that Joe asked were about my personality. Joe stated that proceeding with everybody as well as ending up being a part of The Chat Store household was an extremely crucial factor.

It was an enjoyment to speak on the phone to my prospective future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the placement … and I accepted with great pleasure, of course. I was over the moon and I still am!

Once I had actually accepted the deal I was emailed the contracts that needed to be signed electronically (how trendy is that), my functioning hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted around 2 hours and also he explained whatever I required to understand about the “Live Chat Agent” position. I saw to it to make lots of notes in my note pad as it is a lot to absorb.

I was after that provided the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid during the procedure) and also various other information I needed to find out about the training process including precisely what would occur. John was a satisfaction to talk to and also I really felt comfortable chatting to him as he claimed he would be there for any kind of questions I might have if I am ever before unsure or stuck.


I have had a negative spell of ill health, which meant I was unable to begin my training when arranged. Thankfully The Chat Shop are a lot of wonderful individuals who are patiently waiting on me to be all right again. I have never ever recognized such a recognizing business as well as I feel privileged to be used by them.

Equally as I will give up my work search, I came across The Chat Store. I’m excitedly waiting for healing and also starting my training. Ideally I will be a fully fledged online chat agent quickly … watch this space, my following post will inform you all about my trip with the training procedure.