I had actually been searching for a work functioning from house for some time as well as will surrender. Many ‘work from residence’ tasks that you discover on the internet appear to be some form of pyramid or ‘start your very own service’ scheme. Paying a joining charge or buying their products for you to sell on? No many thanks!

Eventually I chose to have another little appearance and discovered The Chat Shop. I saw the “Live Chat Representative” work on their occupations page and, after reviewing the description, a huge wave of joy came over me. Not only did I suit their requirements to a tee (precise learner with an analytical mind, strong capacity to multi-task, high levels of organisation freelance job social media marketing and also a keying speed above 80 words per minute), it additionally felt like a task that I would actually enjoy to do!

I applied immediately! I patiently awaited a reply however, to my surprise, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and used me a ‘Live Chat Interview’; adhering to on from the first application inquiries, this is the first stage of the employment process.

I was rather thrilled as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Shop’s website. I opened my web browser, mosted likely to The Conversation Shop homepage as well as just clicked the live chat tab. I had come to my interview.

After introducing myself to a representative that was managing conversation at the time, I was promptly moved to Amy, that was ready as well as waiting to begin my interview.

My interview began like any other: we introduced ourselves and also had a bit of an informal welcoming chat (that made me really feel at ease). Then it was on to the major meeting. What was weird was the fact that the conversation was very comparable to a face-to-face interview, except it was through online chat!

The questions were about my previous experience, why I was obtaining the task, just how I ‘d deal with specific circumstances and my knowledge of The Chat Store as well as their services.

Amy was aiming to reveal my toughness and weak points to determine whether I might fulfill the high assumptions that they establish. She would like to know where I would need a little added training and also where I can bring brand-new talents to the team.

Why I desired the placement was likewise extremely essential naturally. Although much of our group is spread out throughout the UK, The Conversation Shop is certainly a close weaved team with huge aspirations. Each and every one people is an integral part of delivering the outcomes that we do for customers.

Requirements, such as my inputting speed, were evaluated too obviously. Having to transform several site visitors whilst offering client contentment suggests that you have to think and also kind fast.

Amy additionally offered me the chance to ask any inquiries that I had, and also she answered them thoroughly. I was happy as well as really hoping that I succeeded in my real-time chat interview!

As you’ve probably guessed (by me writing this blog post) I did succeed in my first meeting for the real-time conversation job. I was invited to the next phase of the application process– a telephone interview with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this far but I was additionally very anxious! The good news is the telephone meeting was not as scary as I when thought and it was a lot more casual than formal.

I got inquired about my leisure activities, what I such as to do in my spare time as well as a couple of inquiries concerning the Live Conversation Representative placement. I likewise had some responses on my ‘Live Conversation Meeting’, which was excellent to hear.

A great deal of the inquiries that Joe asked had to do with my character. Joe claimed that getting on with everybody as well as becoming a part of The Chat Shop family members was a really vital element.

It was a satisfaction to talk on the phone to my possible future bosses and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … as well as I approved with great pleasure, obviously. I mored than the moon and I still am!

When I had approved the deal I was emailed the agreements that required to be authorized digitally (how trendy is that), my functioning hrs, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted about 2 hrs as well as he discussed whatever I required to know about the “Live Conversation Representative” placement. I made certain to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that offered the days of when my training would begin (training lasts around 3 weeks and we’re paid throughout the process) and also various other information I required to find out about the training procedure including specifically what would occur. John was a pleasure to speak to and also I really felt comfortable chatting to him as he said he would certainly be there for any type of questions I might have if I am ever before unclear or stuck.


I have had a bad round of ill health, which meant I was not able to start my training when organized. Thankfully The Chat Shop are a lot of fantastic individuals that are patiently awaiting me to be all right once again. I have actually never recognized such an understanding firm and I really feel fortunate to be used by them.

Just as I was about to surrender my work search, I stumbled across The Conversation Shop. I’m excitedly waiting for healing as well as beginning my training. Hopefully I will be a fully fledged live conversation agent quickly … watch this room, my next message will inform you everything about my journey through the training process.