I had been seeking a job functioning from home for a while and was about to surrender. Many ‘work from home’ jobs that you find on the internet appear to be some type of pyramid or ‘begin your own company’ plan. Paying a joining charge or purchasing their items for you to sell on? No thanks!

Eventually I chose to have an additional little appearance and also found The Chat Shop. I saw the “Live Chat Representative” work on their careers web page and also, after checking out the summary, a large wave of happiness came over me. Not just did I suit their requirements to a tee (meticulous learner with a curious mind, strong capability to multi-task, high levels of organisation freelance jobs for social media as well as a keying rate over 80 words per min), it likewise felt like a work that I would truly like to do!

I used straight away! I patiently awaited a reply yet, to my surprise, I had not been waiting long in any way.

Amy, a Group Manager at The Chat Store, emailed me and used me a ‘Live Chat Meeting’; adhering to on from the initial application inquiries, this is the initial stage of the employment process.

I was instead thrilled as I had never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s website. I opened my web browser, mosted likely to The Chat Store homepage and just clicked the real-time conversation tab. I had actually come to my interview.

After presenting myself to a representative that was handling chat at the time, I was rapidly moved to Amy, who was ready and waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a little of an informal inviting chat (that made me really feel secure). After that it was on to the primary interview. What was strange was the truth that the discussion was extremely comparable to an in person meeting, except it was through real-time chat!

The concerns had to do with my previous experience, why I was requesting the work, just how I would certainly handle specific situations as well as my knowledge of The Chat Store and their solutions.

Amy was seeking to expose my strengths and weak points to determine whether I could meet the high expectations that they set. She wished to know where I would require a little additional training as well as where I could bring brand-new abilities to the group.

Why I wanted the placement was also very essential of course. Although much of our group is spread out across the UK, The Chat Shop is definitely a close knit group with huge ambitions. Each and every one of us is an integral part of supplying the outcomes that we provide for customers.

Demands, such as my keying rate, were tested also obviously. Needing to convert numerous web site visitors whilst providing customer complete satisfaction implies that you need to believe and kind quickly.

Amy also gave me the chance to ask any concerns that I had, and also she addressed them completely. I was happy and really hoping that I succeeded in my real-time chat meeting!

As you have actually most likely thought (by me composing this post) I did do well in my first interview for the live chat job. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much but I was additionally really worried! Fortunately the telephone interview was not as frightening as I as soon as assumed and it was extra informal than formal.

I obtained inquired about my leisure activities, what I like to do in my extra time as well as a few questions concerning the Live Conversation Agent placement. I also had some comments on my ‘Live Conversation Meeting’, which was terrific to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe stated that getting on with everyone and coming to be a part of The Chat Shop family was an extremely vital aspect.

It was an enjoyment to speak on the phone to my possible future managers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the placement … as well as I accepted with terrific satisfaction, naturally. I mored than the moon and I still am!

Once I had actually accepted the offer I was emailed the agreements that required to be authorized digitally (just how great is that), my working hours, what team I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted about 2 hours and also he described whatever I needed to know about the “Live Chat Agent” placement. I saw to it to make lots of notes in my note pad as it is a lot to take in.

I was then provided the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid throughout the process) as well as various other information I needed to learn about the training procedure including exactly what would happen. John was an enjoyment to speak with as well as I really felt comfortable chatting to him as he stated he would certainly be there for any kind of questions I may have if I am ever not sure or stuck.

However…

I have had a bad spell of illness, which indicated I was incapable to begin my training when organized. Thankfully The Chat Store are a lot of remarkable people that are patiently awaiting me to be well enough once again. I have actually never recognized such an understanding company as well as I really feel fortunate to be utilized by them.

Just as I was about to surrender my job search, I came across The Chat Store. I’m eagerly waiting for getting well as well as beginning my training. Ideally I shall be a fully fledged real-time chat representative quickly … view this area, my following blog post will inform you everything about my journey with the training process.