I had actually been seeking a job working from residence for some time and also will quit. The majority of ‘work from residence’ jobs that you locate online appear to be some kind of pyramid or ‘begin your very own organization’ plan. Paying a joining cost or purchasing their products for you to sell on? No many thanks!

Someday I chose to have an additional little look as well as encountered The Conversation Store. I saw the “Live Conversation Representative” job on their jobs web page and also, after checking out the description, a big wave of joy came over me. Not only did I match their needs to a tee (precise learner with an investigative mind, strong capability to multi-task, high levels of organisation freelance live chat agent jobs and a keying speed over 80 words per minute), it likewise felt like a task that I would truly enjoy to do!

I applied quickly! I patiently waited for a reply however, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Chat Store, emailed me and used me a ‘Live Conversation Interview’; complying with on from the preliminary application questions, this is the first stage of the recruitment procedure.

I was rather excited as I had never experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Store’s website. I opened my browser, went to The Conversation Store homepage as well as just clicked the online chat tab. I had arrived at my interview.

After presenting myself to an agent that was taking care of chat at the time, I was rapidly moved to Amy, who was ready as well as waiting to begin my interview.

My interview began like any other: we introduced ourselves as well as had a bit of a laid-back inviting chat (that made me feel secure). Then it was on to the primary interview. What was weird was the truth that the discussion was extremely similar to a face-to-face interview, except it was by means of live conversation!

The questions were about my previous experience, why I was getting the job, how I ‘d handle certain circumstances as well as my understanding of The Chat Store and also their solutions.

Amy was aiming to expose my strengths as well as weak points to figure out whether I could satisfy the high assumptions that they set. She needed to know where I would certainly require a little extra training as well as where I can bring brand-new abilities to the team.

Why I desired the position was also really vital certainly. Although much of our group is spread out across the UK, The Chat Store is certainly a close knit group with large aspirations. Each and every one of us is an integral part of delivering the results that we do for customers.

Needs, such as my typing speed, were checked too naturally. Having to convert numerous internet site site visitors whilst offering consumer fulfillment suggests that you have to think as well as kind fast.

Amy likewise gave me the possibility to ask any inquiries that I had, as well as she addressed them extensively. I enjoyed as well as hoping that I did well in my live conversation interview!

As you’ve possibly guessed (by me creating this post) I did do well in my initial interview for the real-time conversation task. I was invited to the following stage of the application procedure– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far however I was likewise extremely worried! The good news is the telephone interview was not as frightening as I as soon as believed as well as it was more casual than formal.

I got inquired about my leisure activities, what I like to do in my leisure and a few questions regarding the Live Conversation Agent placement. I also had some comments on my ‘Live Chat Interview’, which was fantastic to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe claimed that proceeding with everyone as well as coming to be a part of The Chat Shop household was a very crucial aspect.

It was a pleasure to talk on the phone to my prospective future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … and also I approved with great enjoyment, certainly. I was over the moon as well as I still am!

When I had accepted the offer I was emailed the agreements that needed to be authorized digitally (how trendy is that), my functioning hours, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This telephone call lasted around 2 hrs and he explained every little thing I needed to understand about the “Live Chat Agent” position. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was then provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid during the procedure) as well as various other information I required to know about the training procedure including specifically what would certainly happen. John was a pleasure to talk to and also I felt comfortable chatting to him as he stated he would be there for any queries I may have if I am ever unsure or stuck.


I have had a bad spell of ill health, which implied I was unable to begin my training when arranged. Thankfully The Conversation Shop are a number of remarkable people who are patiently awaiting me to be all right once more. I have actually never ever understood such a comprehending business as well as I really feel blessed to be employed by them.

Just as I was about to surrender my task search, I stumbled across The Conversation Shop. I’m excitedly waiting for recovering as well as starting my training. With any luck I shall be a totally fledged live conversation agent soon … enjoy this space, my following article will certainly inform you all about my journey via the training procedure.