I had actually been looking for a job working from house for a while as well as was about to surrender. The majority of ‘function from residence’ work that you find on the internet seem to be some form of pyramid or ‘begin your own company’ scheme. Paying a joining charge or acquiring their items for you to sell on? No many thanks!

One day I chose to have one more little look and stumbled upon The Chat Shop. I saw the “Live Conversation Representative” work on their jobs web page and also, after reading the description, a big wave of happiness came over me. Not just did I fit their needs to a tee (meticulous learner with an analytical mind, strong capacity to multi-task, high degrees of organisation freelance live chat jobs and an inputting rate above 80 words per min), it additionally felt like a task that I would truly like to do!

I applied straight away! I patiently awaited a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Manager at The Conversation Shop, emailed me and offered me a ‘Live Chat Interview’; adhering to on from the initial application questions, this is the first stage of the recruitment process.

I was instead delighted as I had never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s site. I opened my browser, mosted likely to The Conversation Store homepage as well as just clicked the online conversation tab. I had gotten to my interview.

After presenting myself to an agent that was taking care of chat at the time, I was quickly transferred to Amy, who was ready and waiting to begin my meeting.

My meeting began like any other: we presented ourselves and had a little of an informal welcoming chat (that made me feel comfortable). Then it was on to the primary interview. What was weird was the truth that the discussion was very comparable to an in person meeting, other than it was using online conversation!

The inquiries were about my previous experience, why I was applying for the job, just how I would certainly deal with particular situations and also my knowledge of The Chat Shop and their solutions.

Amy was seeking to reveal my strengths and weaknesses to establish whether I might fulfill the high assumptions that they establish. She wanted to know where I would require a little additional training and where I can bring brand-new abilities to the team.

Why I wanted the placement was likewise really crucial of course. Although much of our group is spread throughout the UK, The Chat Store is certainly a close knit group with huge ambitions. Each one people is an important part of providing the results that we provide for customers.

Demands, such as my inputting speed, were tested as well certainly. Having to convert several site visitors whilst giving consumer contentment means that you need to assume and kind quickly.

Amy also offered me the chance to ask any kind of concerns that I had, and she addressed them extensively. I enjoyed and hoping that I succeeded in my online conversation interview!

As you’ve possibly presumed (by me writing this article) I did do well in my initial meeting for the live chat work. I was welcomed to the following phase of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this much yet I was also extremely anxious! Fortunately the telephone interview was not as terrifying as I once thought and also it was a lot more informal than formal.

I got asked about my hobbies, what I such as to do in my leisure as well as a few inquiries about the Live Conversation Representative placement. I also had some comments on my ‘Live Conversation Interview’, which was great to hear.

A great deal of the questions that Joe asked were about my character. Joe said that getting on with everybody as well as coming to be a part of The Chat Store family members was an extremely vital variable.

It was a pleasure to speak on the phone to my possible future employers as well as I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … as well as I accepted with excellent enjoyment, of course. I was over the moon as well as I still am!

Once I had approved the deal I was emailed the agreements that required to be signed electronically (how trendy is that), my working hours, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted around 2 hours and he discussed every little thing I needed to find out about the “Live Conversation Agent” position. I ensured to make great deals of notes in my notebook as it is a lot to absorb.

I was then provided the dates of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other information I needed to learn about the training process including specifically what would take place. John was a pleasure to speak with and I really felt comfortable talking to him as he stated he would certainly be there for any type of queries I may have if I am ever uncertain or stuck.


I have had a negative bout of ill health, which implied I was unable to start my training when arranged. The Good News Is The Conversation Store are a lot of fantastic individuals that are patiently waiting on me to be well enough once more. I have never ever known such a comprehending firm and I really feel fortunate to be used by them.

Equally as I will surrender my job search, I came across The Conversation Shop. I’m excitedly waiting for healing and starting my training. Ideally I shall be a totally fledged online conversation agent soon … see this area, my next blog post will inform you everything about my journey through the training procedure.