I had been searching for a job working from residence for some time and will give up. Most ‘work from residence’ jobs that you find online seem to be some kind of pyramid or ‘begin your own service’ plan. Paying a joining charge or buying their items for you to sell on? No thanks!

Eventually I made a decision to have an additional little appearance as well as encountered The Chat Store. I saw the “Live Conversation Agent” work on their careers page and also, after reviewing the description, a large wave of happiness came over me. Not only did I fit their demands to a tee (careful student with an investigative mind, solid capacity to multi-task, high levels of organisation freelance social jobs media and also an inputting rate above 80 words per minute), it also felt like a work that I would truly enjoy to do!

I applied quickly! I patiently waited for a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Conversation Shop, emailed me and also used me a ‘Live Conversation Meeting’; complying with on from the first application questions, this is the initial stage of the recruitment process.

I was instead thrilled as I had never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s web site. I opened my browser, went to The Conversation Shop homepage and simply clicked the online chat tab. I had actually arrived at my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was swiftly transferred to Amy, who was ready and waiting to start my meeting.

My interview started like any other: we presented ourselves and had a little of an informal welcoming conversation (that made me feel comfortable). Then it was on to the major interview. What was weird was the fact that the conversation was extremely comparable to an in person meeting, other than it was through real-time chat!

The questions were about my previous experience, why I was making an application for the job, exactly how I ‘d manage certain situations as well as my expertise of The Chat Store and their solutions.

Amy was seeking to reveal my staminas as well as weaknesses to identify whether I can fulfill the high assumptions that they establish. She would like to know where I would certainly need a little extra training and where I could bring brand-new abilities to the group.

Why I wanted the placement was likewise really crucial obviously. Although much of our team is spread across the UK, The Chat Store is certainly a close weaved team with large ambitions. Each and every one of us is an integral part of providing the results that we do for customers.

Demands, such as my inputting speed, were examined as well naturally. Needing to transform several web site site visitors whilst supplying customer satisfaction means that you need to think as well as type fast.

Amy additionally gave me the opportunity to ask any type of inquiries that I had, and she addressed them completely. I enjoyed and really hoping that I succeeded in my online chat interview!

As you’ve possibly guessed (by me creating this article) I did do well in my preliminary interview for the live chat work. I was welcomed to the next phase of the application procedure– a telephone meeting with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this much however I was likewise very nervous! Luckily the telephone interview was not as scary as I when assumed and it was extra casual than formal.

I got asked about my pastimes, what I like to do in my spare time and also a few questions regarding the Live Conversation Agent setting. I additionally had some responses on my ‘Live Chat Meeting’, which was great to listen to.

A lot of the concerns that Joe asked had to do with my character. Joe stated that proceeding with everyone as well as ending up being a part of The Conversation Store family was a really crucial aspect.

It was a pleasure to speak on the phone to my possible future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … as well as I approved with great enjoyment, of course. I mored than the moon as well as I still am!

Once I had actually approved the offer I was emailed the agreements that needed to be authorized digitally (just how great is that), my functioning hrs, what team I would be in and all of my log-in information all set for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This phone called lasted around 2 hours as well as he explained every little thing I needed to understand about the “Live Conversation Agent” placement. I saw to it to make lots of notes in my notebook as it is a lot to absorb.

I was then offered the dates of when my training would start (training lasts around 3 weeks and we’re paid during the process) as well as other information I needed to find out about the training procedure including specifically what would happen. John was a pleasure to speak to and I really felt comfy chatting to him as he said he would be there for any queries I might have if I am ever before unclear or stuck.


I have had a bad spell of ill health, which implied I was incapable to begin my training when set up. Luckily The Chat Store are a lot of remarkable people that are patiently awaiting me to be all right once again. I have actually never known such a comprehending firm and I feel fortunate to be utilized by them.

Just as I was about to surrender my work search, I stumbled across The Chat Shop. I’m excitedly awaiting recovering and beginning my training. Hopefully I shall be a fully fledged live chat representative soon … enjoy this room, my following blog post will tell you everything about my journey via the training process.