I had actually been seeking a work working from residence for a while as well as was about to surrender. The majority of ‘function from home’ tasks that you locate on-line seem to be some form of pyramid or ‘start your very own business’ scheme. Paying a signing up with cost or getting their products for you to sell on? No many thanks!

Eventually I decided to have another little appearance and also came across The Chat Shop. I saw the “Live Chat Agent” task on their professions page and also, after checking out the description, a huge wave of happiness came over me. Not only did I suit their needs to a tee (thorough learner with an analytical mind, strong capacity to multi-task, high levels of organisation freelance social media assistant jobs and also an inputting speed over 80 words per min), it additionally looked like a job that I would truly like to do!

I used straight away! I patiently waited for a reply however, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also provided me a ‘Live Chat Interview’; following on from the first application inquiries, this is the first stage of the recruitment procedure.

I was rather excited as I had actually never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s website. I opened my browser, went to The Chat Shop homepage as well as simply clicked the online conversation tab. I had actually gotten to my meeting.

After presenting myself to a representative that was managing conversation at the time, I was promptly transferred to Amy, that prepared and also waiting to start my meeting.

My interview started like any other: we presented ourselves and also had a little bit of a laid-back welcoming chat (that made me feel comfortable). After that it was on to the main interview. What was strange was the reality that the conversation was very similar to an in person interview, except it was by means of real-time conversation!

The concerns had to do with my previous experience, why I was obtaining the work, how I ‘d deal with specific circumstances as well as my understanding of The Conversation Shop as well as their services.

Amy was wanting to reveal my staminas and also weaknesses to identify whether I might satisfy the high assumptions that they set. She wanted to know where I would require a little added training and where I could bring new talents to the team.

Why I wanted the setting was additionally very essential obviously. Although much of our group is spread out throughout the UK, The Conversation Store is absolutely a close weaved group with big passions. Each and every one of us is an essential part of supplying the outcomes that we provide for clients.

Requirements, such as my typing rate, were tested as well certainly. Needing to convert multiple web site visitors whilst giving client contentment indicates that you have to believe and also type fast.

Amy additionally offered me the chance to ask any inquiries that I had, as well as she addressed them thoroughly. I was happy and also hoping that I did well in my live chat meeting!

As you have actually most likely guessed (by me creating this blog post) I did succeed in my initial meeting for the real-time chat job. I was invited to the following stage of the application procedure– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much but I was additionally extremely nervous! Thankfully the telephone meeting was not as scary as I as soon as assumed as well as it was a lot more laid-back than formal.

I got inquired about my leisure activities, what I like to do in my leisure and also a few concerns about the Live Conversation Agent setting. I also had some feedback on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A lot of the concerns that Joe asked had to do with my character. Joe said that getting on with everyone and also ending up being a part of The Conversation Store household was a really vital element.

It was a pleasure to talk on the phone to my potential future employers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … and I accepted with excellent satisfaction, of course. I mored than the moon and I still am!

As soon as I had actually accepted the deal I was emailed the contracts that required to be signed digitally (exactly how great is that), my working hours, what team I would remain in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted about 2 hrs and he explained everything I needed to understand about the “Live Conversation Agent” position. I ensured to make lots of notes in my notebook as it is a whole lot to take in.

I was after that provided the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) and also various other information I needed to know about the training procedure consisting of specifically what would certainly happen. John was an enjoyment to speak with and I really felt comfortable chatting to him as he claimed he would certainly be there for any queries I might have if I am ever uncertain or stuck.


I have had a poor spell of ill health, which meant I was incapable to begin my training when organized. The Good News Is The Chat Store are a number of wonderful people who are patiently awaiting me to be all right once more. I have actually never ever known such an understanding firm and also I really feel privileged to be used by them.

Equally as I was about to quit my work search, I came across The Chat Store. I’m eagerly awaiting healing as well as beginning my training. Hopefully I will be a completely fledged real-time conversation representative quickly … enjoy this room, my next article will certainly inform you everything about my journey with the training process.