I had actually been trying to find a task functioning from home for a while and also will quit. The majority of ‘work from home’ work that you locate on-line seem to be some kind of pyramid or ‘start your own company’ system. Paying a signing up with fee or purchasing their products for you to sell on? No many thanks!

Eventually I chose to have one more little look as well as stumbled upon The Chat Shop. I saw the “Live Chat Representative” job on their careers page and also, after reviewing the description, a large wave of joy came by me. Not only did I suit their demands to a tee (meticulous student with an inquisitive mind, solid ability to multi-task, high levels of organisation freelance social media jobs cape town and an inputting rate over 80 words per min), it likewise appeared like a task that I would truly like to do!

I applied straight away! I patiently waited for a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Store, emailed me and also used me a ‘Live Chat Interview’; following on from the preliminary application inquiries, this is the first stage of the employment process.

I was instead delighted as I had actually never experienced a meeting this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s web site. I opened my internet browser, went to The Chat Store homepage as well as simply clicked the live conversation tab. I had gotten to my interview.

After introducing myself to an agent that was handling chat at the time, I was swiftly transferred to Amy, who prepared and also waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a little of an informal inviting chat (that made me feel at ease). After that it was on to the primary meeting. What was weird was the fact that the conversation was really similar to an in person interview, other than it was via real-time conversation!

The concerns were about my previous experience, why I was making an application for the task, just how I would certainly deal with certain situations as well as my knowledge of The Chat Shop and their services.

Amy was looking to reveal my toughness and weak points to establish whether I could fulfill the high expectations that they establish. She wanted to know where I would need a little additional training and also where I can bring brand-new skills to the team.

Why I desired the setting was additionally really vital naturally. Although much of our group is spread across the UK, The Conversation Shop is absolutely a close weaved group with huge ambitions. Every one people is an indispensable part of supplying the outcomes that we do for customers.

Needs, such as my typing rate, were evaluated as well obviously. Having to transform numerous internet site site visitors whilst providing customer fulfillment indicates that you have to think and also type quick.

Amy additionally gave me the chance to ask any kind of concerns that I had, and also she answered them extensively. I enjoyed as well as hoping that I succeeded in my live conversation interview!

As you have actually probably guessed (by me creating this article) I did succeed in my preliminary interview for the online conversation job. I was welcomed to the following stage of the application process– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had actually got this much yet I was additionally very nervous! Fortunately the telephone meeting was not as scary as I when assumed and also it was a lot more informal than official.

I got asked about my leisure activities, what I like to do in my spare time and a few concerns concerning the Live Chat Representative placement. I additionally had some feedback on my ‘Live Chat Meeting’, which was excellent to listen to.

A great deal of the inquiries that Joe asked had to do with my personality. Joe said that moving on with everybody and becoming a part of The Conversation Store household was a really essential factor.

It was a pleasure to speak on the phone to my prospective future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … and I approved with excellent pleasure, naturally. I was over the moon and also I still am!

Once I had actually accepted the deal I was emailed the agreements that needed to be authorized electronically (how amazing is that), my functioning hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This call lasted around 2 hours and also he discussed every little thing I needed to understand about the “Live Conversation Agent” placement. I made sure to make lots of notes in my notebook as it is a lot to take in.

I was after that offered the dates of when my training would commence (training lasts around 3 weeks and we’re paid throughout the process) and various other details I required to know about the training process including exactly what would occur. John was a satisfaction to speak with and I felt comfy chatting to him as he said he would certainly be there for any questions I may have if I am ever unsure or stuck.


I have had a poor bout of ill health, which indicated I was unable to begin my training when organized. Thankfully The Chat Shop are a bunch of remarkable people who are patiently waiting for me to be all right again. I have never known such a recognizing business as well as I really feel blessed to be employed by them.

Just as I will surrender my job search, I came across The Conversation Store. I’m excitedly awaiting recovering and beginning my training. With any luck I will be a completely fledged live conversation representative quickly … enjoy this area, my next blog post will inform you everything about my journey with the training procedure.