I had been searching for a work functioning from residence for a while as well as was about to surrender. Many ‘function from house’ jobs that you find online appear to be some kind of pyramid or ‘begin your own service’ system. Paying a joining charge or buying their items for you to sell on? No many thanks!

Eventually I decided to have one more little look and found The Chat Store. I saw the “Live Chat Representative” work on their careers page as well as, after reading the summary, a large wave of joy came over me. Not only did I match their requirements to a tee (careful learner with an inquisitive mind, solid capability to multi-task, high levels of organisation freelance social media jobs glasgow and also a keying rate above 80 words per minute), it likewise looked like a task that I would really enjoy to do!

I used instantly! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.

Amy, a Team Manager at The Conversation Shop, emailed me and used me a ‘Live Chat Meeting’; following on from the first application concerns, this is the initial stage of the recruitment process.

I was instead delighted as I had actually never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting through The Conversation Store’s web site. I opened my web browser, mosted likely to The Chat Store homepage and simply clicked the online conversation tab. I had actually gotten to my interview.

After introducing myself to a representative that was handling conversation at the time, I was quickly transferred to Amy, that prepared as well as waiting to start my meeting.

My interview began like any other: we presented ourselves as well as had a little of an informal welcoming chat (that made me feel secure). After that it was on to the main interview. What was odd was the truth that the discussion was extremely comparable to a face-to-face meeting, except it was by means of real-time chat!

The inquiries had to do with my previous experience, why I was requesting the work, exactly how I would certainly manage certain scenarios as well as my expertise of The Conversation Shop and their services.

Amy was wanting to expose my toughness and weak points to figure out whether I could meet the high expectations that they establish. She wanted to know where I would need a little added training and where I can bring new talents to the group.

Why I desired the position was additionally really important certainly. Although much of our team is spread out throughout the UK, The Chat Shop is absolutely a close weaved team with huge aspirations. Each and every one people is an important part of providing the results that we provide for clients.

Needs, such as my typing rate, were tested as well obviously. Needing to transform several site site visitors whilst providing customer satisfaction suggests that you have to assume and also kind fast.

Amy likewise gave me the possibility to ask any type of questions that I had, as well as she answered them extensively. I enjoyed and hoping that I did well in my online conversation meeting!

As you’ve possibly thought (by me writing this blog post) I did succeed in my initial interview for the online chat job. I was invited to the following phase of the application procedure– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this far but I was likewise extremely worried! Thankfully the telephone meeting was not as scary as I when thought and it was more laid-back than formal.

I obtained inquired about my pastimes, what I such as to do in my leisure and also a couple of questions about the Live Chat Representative setting. I also had some feedback on my ‘Live Conversation Interview’, which was fantastic to hear.

A lot of the questions that Joe asked were about my individuality. Joe said that moving on with everybody and becoming a part of The Chat Shop household was a really crucial factor.

It was an enjoyment to talk on the phone to my possible future bosses and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the position … as well as I approved with fantastic enjoyment, obviously. I mored than the moon as well as I still am!

Once I had actually accepted the offer I was emailed the contracts that required to be signed electronically (just how awesome is that), my working hours, what group I would be in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs and he discussed whatever I required to understand about the “Live Chat Representative” setting. I made certain to make lots of notes in my notebook as it is a whole lot to take in.

I was then given the dates of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as various other information I needed to learn about the training process consisting of precisely what would certainly occur. John was an enjoyment to speak with and also I really felt comfy talking to him as he stated he would be there for any inquiries I may have if I am ever unclear or stuck.


I have had a bad spell of illness, which implied I was incapable to start my training when arranged. Fortunately The Conversation Shop are a number of remarkable people that are patiently waiting for me to be all right again. I have actually never understood such an understanding company as well as I feel blessed to be employed by them.

Equally as I was about to surrender my task search, I came across The Chat Store. I’m excitedly awaiting recovering as well as beginning my training. Hopefully I will be a fully fledged real-time chat agent quickly … view this space, my next post will certainly tell you everything about my journey via the training procedure.