I had actually been seeking a work working from house for a while and will give up. A lot of ‘work from house’ work that you find online appear to be some type of pyramid or ‘start your own business’ scheme. Paying a signing up with charge or getting their items for you to sell on? No many thanks!

One day I decided to have an additional little appearance as well as stumbled upon The Chat Store. I saw the “Live Conversation Agent” task on their jobs page and, after checking out the description, a large wave of joy came over me. Not just did I suit their demands to a tee (careful student with an analytical mind, strong capability to multi-task, high levels of organisation freelance social media jobs manchester and a keying speed above 80 words per minute), it additionally appeared like a work that I would truly like to do!

I used straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Conversation Shop, emailed me and offered me a ‘Live Conversation Interview’; complying with on from the first application questions, this is the first stage of the employment process.

I was rather delighted as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Shop’s internet site. I opened my web browser, mosted likely to The Chat Shop homepage and merely clicked the online conversation tab. I had actually reached my interview.

After introducing myself to a representative that was managing chat at the time, I was promptly moved to Amy, that was ready and waiting to start my interview.

My meeting began like any other: we introduced ourselves and also had a little bit of a casual welcoming chat (which made me feel secure). Then it was on to the major interview. What was strange was the truth that the conversation was very comparable to a face-to-face interview, except it was via online conversation!

The inquiries had to do with my previous experience, why I was getting the job, just how I would certainly handle certain scenarios as well as my expertise of The Conversation Shop as well as their services.

Amy was aiming to expose my toughness as well as weak points to establish whether I can meet the high assumptions that they set. She wanted to know where I would certainly require a little added training and also where I can bring new talents to the team.

Why I desired the placement was also extremely essential certainly. Although much of our team is spread out throughout the UK, The Conversation Shop is certainly a close knit group with large passions. Each one people is an essential part of delivering the outcomes that we do for clients.

Needs, such as my keying speed, were tested too naturally. Needing to convert multiple website site visitors whilst supplying client complete satisfaction means that you need to think and also kind quick.

Amy also provided me the opportunity to ask any inquiries that I had, and she answered them completely. I was happy and also hoping that I succeeded in my real-time conversation meeting!

As you have actually most likely presumed (by me writing this blog post) I did succeed in my preliminary interview for the real-time chat work. I was welcomed to the following stage of the application process– a telephone meeting with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far yet I was additionally really worried! Luckily the telephone meeting was not as frightening as I once believed and it was much more laid-back than formal.

I obtained inquired about my leisure activities, what I like to do in my leisure and also a few concerns concerning the Live Conversation Representative position. I additionally had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the concerns that Joe asked were about my personality. Joe stated that proceeding with everybody as well as coming to be a part of The Chat Shop household was an extremely essential factor.

It was an enjoyment to talk on the phone to my potential future employers and I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the setting … as well as I approved with excellent pleasure, of course. I mored than the moon and also I still am!

Once I had actually approved the deal I was emailed the contracts that required to be authorized digitally (how amazing is that), my working hours, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long hereafter I had a phone call with John– my Team Leader. This telephone call lasted around 2 hours and he described everything I required to find out about the “Live Conversation Representative” setting. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was after that offered the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as other information I needed to know about the training procedure consisting of exactly what would take place. John was a satisfaction to talk with and also I really felt comfy talking to him as he claimed he would certainly be there for any type of queries I might have if I am ever before unclear or stuck.


I have had a poor spell of illness, which suggested I was not able to start my training when set up. Fortunately The Chat Store are a number of wonderful people that are patiently waiting on me to be well enough once more. I have actually never known such an understanding company and I really feel blessed to be employed by them.

Just as I will give up my work search, I stumbled across The Conversation Store. I’m excitedly awaiting getting well and also beginning my training. Hopefully I shall be a completely fledged live chat agent soon … watch this area, my following blog post will tell you all about my journey via the training process.