I had been trying to find a job working from house for some time as well as will give up. The majority of ‘work from home’ jobs that you discover online appear to be some kind of pyramid or ‘start your very own company’ system. Paying a signing up with cost or buying their products for you to sell on? No many thanks!

Eventually I chose to have one more little look and also stumbled upon The Conversation Shop. I saw the “Live Conversation Agent” job on their professions web page as well as, after checking out the description, a big wave of joy came by me. Not only did I match their demands to a tee (precise student with an inquisitive mind, strong capacity to multi-task, high degrees of organisation freelance social media manager jobs as well as an inputting rate above 80 words per min), it likewise looked like a work that I would really like to do!

I applied instantly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as supplied me a ‘Live Chat Interview’; adhering to on from the first application questions, this is the first stage of the employment process.

I was instead delighted as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Store’s internet site. I opened my internet browser, went to The Chat Shop homepage as well as just clicked the live chat tab. I had actually reached my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was swiftly moved to Amy, who was ready as well as waiting to begin my interview.

My interview started like any other: we presented ourselves and also had a little of a casual inviting conversation (that made me feel comfortable). Then it was on to the major meeting. What was odd was the truth that the conversation was extremely comparable to an in person meeting, except it was using online chat!

The concerns had to do with my previous experience, why I was getting the work, just how I ‘d deal with certain circumstances as well as my knowledge of The Chat Shop and also their services.

Amy was aiming to disclose my toughness and weaknesses to figure out whether I might meet the high expectations that they establish. She wanted to know where I would certainly need a little extra training and where I might bring new talents to the group.

Why I desired the placement was additionally extremely important naturally. Although much of our team is spread throughout the UK, The Conversation Store is certainly a close knit group with large aspirations. Each one people is an integral part of providing the outcomes that we provide for customers.

Requirements, such as my typing speed, were tested as well naturally. Needing to convert multiple site site visitors whilst offering customer contentment implies that you have to think and also type quickly.

Amy likewise provided me the opportunity to ask any type of concerns that I had, and she answered them thoroughly. I mored than happy and also wishing that I did well in my online chat interview!

As you’ve most likely thought (by me composing this article) I did do well in my preliminary meeting for the real-time chat task. I was invited to the next stage of the application procedure– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this much yet I was likewise extremely nervous! The good news is the telephone meeting was not as scary as I as soon as believed as well as it was more informal than official.

I got inquired about my hobbies, what I like to do in my extra time and also a couple of questions regarding the Live Chat Representative position. I additionally had some responses on my ‘Live Conversation Interview’, which was wonderful to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe said that proceeding with everyone and ending up being a part of The Conversation Shop family was a very crucial factor.

It was a pleasure to talk on the phone to my possible future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the placement … and I approved with excellent pleasure, of course. I mored than the moon as well as I still am!

As soon as I had accepted the offer I was emailed the agreements that required to be authorized electronically (just how cool is that), my working hours, what group I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs as well as he explained everything I needed to learn about the “Live Conversation Agent” placement. I ensured to make lots of notes in my note pad as it is a whole lot to take in.

I was then given the days of when my training would commence (training lasts around 3 weeks and we’re paid during the process) and also various other information I required to know about the training procedure consisting of exactly what would take place. John was an enjoyment to talk with and I really felt comfy talking to him as he stated he would be there for any type of questions I might have if I am ever uncertain or stuck.


I have had a bad bout of illness, which suggested I was not able to start my training when set up. Fortunately The Chat Store are a lot of remarkable individuals who are patiently awaiting me to be well enough once again. I have actually never known such a recognizing business as well as I feel fortunate to be employed by them.

Equally as I was about to surrender my job search, I came across The Chat Shop. I’m eagerly awaiting recovering and also starting my training. With any luck I will be a totally fledged live chat agent quickly … view this space, my following message will certainly tell you all about my journey with the training procedure.