I had been trying to find a task functioning from house for some time as well as was about to give up. Many ‘function from home’ tasks that you discover on-line seem to be some kind of pyramid or ‘start your own organization’ system. Paying a joining fee or getting their items for you to sell on? No thanks!

One day I chose to have one more little look as well as stumbled upon The Conversation Store. I saw the “Live Conversation Agent” task on their occupations page and also, after reading the description, a large wave of joy came me. Not just did I suit their demands to a tee (meticulous learner with an analytical mind, strong capacity to multi-task, high levels of organisation freelance social media remote jobs as well as a keying speed above 80 words per minute), it additionally appeared like a task that I would actually love to do!

I applied quickly! I patiently waited for a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and also used me a ‘Live Conversation Meeting’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment procedure.

I was rather delighted as I had never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s website. I opened my internet browser, went to The Conversation Shop homepage as well as simply clicked the real-time conversation tab. I had arrived at my meeting.

After introducing myself to an agent that was managing chat at the time, I was quickly transferred to Amy, who prepared and also waiting to begin my meeting.

My interview began like any other: we introduced ourselves and had a bit of a laid-back welcoming conversation (which made me really feel at ease). After that it was on to the primary interview. What was strange was the truth that the discussion was really comparable to an in person interview, except it was using live chat!

The questions had to do with my previous experience, why I was making an application for the job, how I ‘d deal with particular situations as well as my knowledge of The Chat Store and their services.

Amy was wanting to disclose my strengths and weaknesses to establish whether I can meet the high expectations that they establish. She wished to know where I would require a little added training and where I can bring new skills to the team.

Why I wanted the position was additionally extremely important obviously. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close weaved group with large ambitions. Every one of us is an important part of delivering the results that we provide for customers.

Needs, such as my inputting speed, were tested too obviously. Having to transform numerous internet site visitors whilst giving client contentment indicates that you need to assume as well as kind quickly.

Amy additionally provided me the possibility to ask any questions that I had, as well as she answered them extensively. I was happy and also hoping that I succeeded in my real-time chat meeting!

As you have actually probably guessed (by me writing this post) I did do well in my first interview for the real-time chat job. I was welcomed to the following phase of the application procedure– a telephone interview with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much however I was also really worried! The good news is the telephone interview was not as terrifying as I when assumed and it was a lot more laid-back than official.

I obtained inquired about my pastimes, what I such as to do in my extra time as well as a few inquiries concerning the Live Conversation Representative position. I additionally had some feedback on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the concerns that Joe asked had to do with my individuality. Joe stated that getting on with everyone and coming to be a part of The Chat Store family members was a really vital factor.

It was a satisfaction to talk on the phone to my potential future employers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … as well as I accepted with great pleasure, obviously. I was over the moon and also I still am!

Once I had accepted the offer I was emailed the agreements that required to be authorized digitally (exactly how great is that), my working hours, what team I would remain in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hrs and also he explained whatever I needed to understand about the “Live Chat Agent” position. I ensured to make lots of notes in my notebook as it is a great deal to take in.

I was after that given the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the process) as well as other information I required to learn about the training process consisting of specifically what would occur. John was a satisfaction to speak to and also I really felt comfy chatting to him as he claimed he would certainly be there for any questions I might have if I am ever before unclear or stuck.


I have had a poor bout of ill health, which meant I was incapable to begin my training when arranged. The Good News Is The Chat Store are a lot of remarkable individuals who are patiently waiting for me to be all right again. I have actually never recognized such a recognizing company as well as I really feel privileged to be used by them.

Equally as I will give up my job search, I came across The Chat Store. I’m excitedly awaiting recovering and also beginning my training. Hopefully I will be a fully fledged live conversation agent quickly … view this area, my following post will tell you all about my trip through the training procedure.