I had been trying to find a work working from house for a while as well as will surrender. Most ‘work from home’ work that you find on-line seem to be some form of pyramid or ‘begin your very own company’ scheme. Paying a signing up with cost or acquiring their products for you to sell on? No many thanks!

One day I chose to have one more little look and found The Conversation Shop. I saw the “Live Chat Representative” job on their careers web page and, after reading the description, a large wave of joy came me. Not only did I match their needs to a tee (meticulous student with an investigative mind, strong capacity to multi-task, high degrees of organisation freelance social media specialist jobs and an inputting speed over 80 words per minute), it additionally appeared like a work that I would truly love to do!

I used straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and also offered me a ‘Live Chat Interview’; adhering to on from the first application questions, this is the initial stage of the employment procedure.

I was instead thrilled as I had never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Store’s site. I opened my browser, mosted likely to The Chat Shop homepage and also merely clicked the real-time conversation tab. I had actually gotten to my interview.

After introducing myself to a representative that was handling chat at the time, I was promptly transferred to Amy, who prepared and waiting to begin my interview.

My meeting began like any other: we introduced ourselves as well as had a little of an informal welcoming chat (that made me really feel secure). Then it was on to the main meeting. What was strange was the fact that the discussion was extremely similar to an in person interview, except it was using online conversation!

The questions had to do with my previous experience, why I was applying for the task, just how I would certainly take care of specific situations and my expertise of The Chat Shop and also their services.

Amy was seeking to expose my staminas and also weaknesses to identify whether I might satisfy the high assumptions that they set. She would like to know where I would need a little added training and also where I can bring new skills to the team.

Why I wanted the placement was also extremely vital certainly. Although much of our group is spread throughout the UK, The Conversation Store is absolutely a close weaved team with big aspirations. Each one people is an important part of delivering the outcomes that we provide for clients.

Demands, such as my keying rate, were examined also certainly. Having to convert multiple internet site site visitors whilst giving consumer complete satisfaction indicates that you have to believe and also type fast.

Amy likewise provided me the possibility to ask any concerns that I had, as well as she addressed them thoroughly. I was happy and also hoping that I succeeded in my live conversation meeting!

As you have actually most likely presumed (by me writing this post) I did succeed in my initial meeting for the live conversation task. I was invited to the following phase of the application procedure– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far but I was likewise really nervous! Fortunately the telephone interview was not as terrifying as I when believed and also it was extra laid-back than formal.

I got asked about my hobbies, what I such as to do in my extra time and also a couple of concerns about the Live Conversation Representative setting. I additionally had some feedback on my ‘Live Chat Interview’, which was great to hear.

A lot of the questions that Joe asked were about my individuality. Joe stated that proceeding with everyone as well as coming to be a part of The Conversation Store family members was a very essential aspect.

It was an enjoyment to talk on the phone to my possible future managers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … and I approved with fantastic enjoyment, of course. I mored than the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the contracts that needed to be authorized electronically (how amazing is that), my working hours, what group I would certainly remain in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted about 2 hrs and he clarified every little thing I required to understand about the “Live Conversation Agent” setting. I saw to it to make great deals of notes in my notebook as it is a lot to absorb.

I was then offered the days of when my training would commence (training lasts around 3 weeks as well as we’re paid during the procedure) and also various other details I required to understand about the training process including precisely what would happen. John was a pleasure to speak with and also I felt comfortable talking to him as he stated he would certainly be there for any inquiries I may have if I am ever unclear or stuck.


I have had a bad bout of ill health, which indicated I was incapable to start my training when set up. The Good News Is The Chat Store are a number of wonderful individuals that are patiently waiting on me to be well enough again. I have never ever understood such a recognizing firm and also I really feel fortunate to be used by them.

Just as I was about to surrender my job search, I stumbled across The Conversation Store. I’m excitedly waiting for getting well and also beginning my training. With any luck I will be a fully fledged online conversation agent soon … enjoy this area, my next article will tell you everything about my trip through the training process.