I had been looking for a job working from house for a while as well as will surrender. The majority of ‘work from home’ tasks that you locate on-line seem to be some form of pyramid or ‘start your very own organization’ scheme. Paying a joining fee or getting their items for you to sell on? No many thanks!

Someday I made a decision to have one more little look and also stumbled upon The Conversation Store. I saw the “Live Chat Agent” task on their careers web page and also, after reading the summary, a large wave of joy came by me. Not just did I fit their requirements to a tee (precise student with an inquisitive mind, solid capability to multi-task, high levels of organisation freelancing jobs social media work from home part time and also a keying rate above 80 words per min), it additionally felt like a job that I would actually like to do!

I applied straight away! I patiently awaited a reply but, to my shock, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Chat Store, emailed me and also used me a ‘Live Chat Interview’; adhering to on from the preliminary application inquiries, this is the initial stage of the employment process.

I was instead thrilled as I had actually never experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s website. I opened my web browser, mosted likely to The Chat Shop homepage as well as merely clicked the online conversation tab. I had arrived at my interview.

After presenting myself to a representative that was taking care of conversation at the time, I was promptly moved to Amy, that was ready as well as waiting to start my interview.

My meeting began like any other: we presented ourselves as well as had a little bit of a laid-back inviting conversation (which made me really feel comfortable). Then it was on to the primary interview. What was unusual was the fact that the conversation was extremely comparable to an in person meeting, other than it was by means of online chat!

The concerns were about my previous experience, why I was looking for the task, exactly how I ‘d deal with particular scenarios and my knowledge of The Conversation Shop and also their solutions.

Amy was seeking to disclose my toughness as well as weaknesses to identify whether I might meet the high assumptions that they establish. She wanted to know where I would require a little additional training and where I could bring new abilities to the group.

Why I wanted the position was also extremely vital of course. Although much of our group is spread across the UK, The Chat Shop is definitely a close weaved group with large passions. Every one of us is an important part of providing the results that we provide for clients.

Needs, such as my inputting speed, were checked also obviously. Needing to convert multiple site visitors whilst providing client fulfillment indicates that you have to assume and kind quickly.

Amy additionally offered me the chance to ask any type of inquiries that I had, and also she answered them thoroughly. I enjoyed and also wishing that I succeeded in my online chat interview!

As you’ve most likely presumed (by me creating this blog post) I did succeed in my preliminary meeting for the live chat task. I was invited to the following phase of the application procedure– a telephone interview with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much but I was additionally very nervous! The good news is the telephone interview was not as frightening as I as soon as believed and also it was a lot more laid-back than official.

I obtained inquired about my leisure activities, what I like to do in my extra time and also a few concerns regarding the Live Chat Agent placement. I likewise had some comments on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the questions that Joe asked were about my personality. Joe said that moving on with everyone and coming to be a part of The Chat Store family was a really crucial element.

It was a satisfaction to speak on the phone to my prospective future employers and also I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and I approved with great satisfaction, naturally. I mored than the moon as well as I still am!

As soon as I had accepted the deal I was emailed the contracts that needed to be authorized digitally (just how awesome is that), my working hours, what group I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he clarified every little thing I required to find out about the “Live Conversation Agent” position. I ensured to make great deals of notes in my note pad as it is a whole lot to absorb.

I was after that given the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) and also other information I required to know about the training procedure consisting of precisely what would occur. John was an enjoyment to talk to and I really felt comfortable chatting to him as he claimed he would be there for any type of queries I may have if I am ever unsure or stuck.


I have had a bad spell of ill health, which indicated I was not able to start my training when arranged. Luckily The Conversation Store are a bunch of remarkable people who are patiently waiting on me to be all right once again. I have actually never understood such an understanding company and I feel fortunate to be used by them.

Just as I was about to surrender my task search, I stumbled across The Conversation Store. I’m excitedly awaiting recovering and beginning my training. Hopefully I will be a completely fledged online chat representative soon … view this space, my next blog post will tell you everything about my trip via the training process.