I had actually been searching for a task functioning from house for a while and also was about to give up. Many ‘work from home’ jobs that you locate on the internet appear to be some kind of pyramid or ‘begin your very own company’ scheme. Paying a joining cost or acquiring their products for you to sell on? No thanks!

One day I chose to have an additional little look and came across The Conversation Shop. I saw the “Live Chat Representative” job on their careers web page and also, after reviewing the summary, a huge wave of happiness came me. Not just did I match their requirements to a tee (thorough learner with an inquisitive mind, strong ability to multi-task, high levels of organisation freelancing jobs social media and also a typing rate above 80 words per min), it likewise felt like a job that I would actually like to do!

I applied straight away! I patiently awaited a reply however, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Conversation Shop, emailed me as well as offered me a ‘Live Chat Meeting’; adhering to on from the preliminary application inquiries, this is the first stage of the recruitment process.

I was instead delighted as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s internet site. I opened my internet browser, went to The Chat Store homepage and also merely clicked the real-time chat tab. I had arrived at my interview.

After introducing myself to a representative that was handling chat at the time, I was swiftly moved to Amy, that was ready and waiting to start my interview.

My meeting started like any other: we presented ourselves and had a little of a casual welcoming conversation (that made me feel comfortable). Then it was on to the major interview. What was weird was the reality that the conversation was really comparable to an in person interview, other than it was through real-time chat!

The inquiries had to do with my previous experience, why I was requesting the job, how I ‘d take care of particular circumstances as well as my understanding of The Chat Shop and also their services.

Amy was wanting to disclose my strengths and weak points to determine whether I can satisfy the high assumptions that they set. She wanted to know where I would require a little extra training and also where I could bring new talents to the team.

Why I desired the placement was additionally extremely essential naturally. Although much of our team is spread out across the UK, The Conversation Shop is certainly a close weaved team with huge passions. Each one people is an important part of delivering the results that we provide for clients.

Demands, such as my typing rate, were evaluated also obviously. Having to transform multiple internet site site visitors whilst offering customer contentment implies that you have to assume and also type fast.

Amy also gave me the chance to ask any kind of questions that I had, and she answered them extensively. I was happy as well as really hoping that I did well in my live chat meeting!

As you have actually probably thought (by me writing this article) I did succeed in my first meeting for the online chat work. I was invited to the following phase of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this much however I was additionally very worried! Thankfully the telephone meeting was not as terrifying as I as soon as believed as well as it was extra informal than official.

I obtained inquired about my leisure activities, what I such as to do in my leisure and also a couple of concerns regarding the Live Chat Agent setting. I likewise had some responses on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe said that moving on with everybody and also coming to be a part of The Conversation Store family members was a really crucial aspect.

It was a satisfaction to talk on the phone to my potential future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … as well as I approved with wonderful enjoyment, naturally. I mored than the moon and also I still am!

When I had actually approved the deal I was emailed the agreements that needed to be signed digitally (how trendy is that), my functioning hrs, what group I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted about 2 hours as well as he described everything I required to learn about the “Live Chat Agent” position. I made sure to make lots of notes in my notebook as it is a whole lot to take in.

I was after that provided the days of when my training would commence (training lasts around 3 weeks and we’re paid throughout the process) and various other information I needed to understand about the training process consisting of exactly what would take place. John was a pleasure to talk to and also I really felt comfy chatting to him as he stated he would certainly be there for any questions I may have if I am ever not sure or stuck.


I have had a negative bout of ill health, which suggested I was not able to begin my training when set up. Luckily The Conversation Shop are a bunch of wonderful people that are patiently waiting for me to be well enough once more. I have never understood such a recognizing company and I feel privileged to be employed by them.

Equally as I was about to give up my job search, I stumbled across The Conversation Shop. I’m eagerly awaiting recovering and starting my training. Hopefully I shall be a completely fledged real-time chat agent quickly … view this area, my following article will certainly inform you all about my trip via the training process.