I had been searching for a task functioning from residence for a while and will surrender. Most ‘work from home’ jobs that you find online appear to be some type of pyramid or ‘start your own business’ plan. Paying a joining fee or purchasing their items for you to sell on? No thanks!

Eventually I determined to have another little appearance and came across The Chat Shop. I saw the “Live Chat Representative” job on their jobs page as well as, after reading the description, a big wave of happiness came over me. Not just did I suit their needs to a tee (meticulous learner with an investigative mind, strong capability to multi-task, high degrees of organisation full time entry level social media jobs in san jose as well as a keying rate over 80 words per minute), it likewise felt like a task that I would really like to do!

I applied quickly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Chat Store, emailed me and offered me a ‘Live Conversation Interview’; complying with on from the initial application concerns, this is the first stage of the employment process.

I was instead thrilled as I had actually never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s website. I opened my browser, mosted likely to The Chat Store homepage as well as just clicked the real-time chat tab. I had arrived at my interview.

After presenting myself to a representative that was managing conversation at the time, I was quickly transferred to Amy, that was ready and also waiting to begin my meeting.

My interview began like any other: we presented ourselves and also had a bit of an informal inviting chat (which made me feel comfortable). After that it was on to the primary meeting. What was weird was the fact that the conversation was extremely comparable to an in person meeting, except it was via online chat!

The questions had to do with my previous experience, why I was obtaining the job, how I ‘d take care of particular scenarios and also my understanding of The Chat Shop and their solutions.

Amy was wanting to reveal my toughness as well as weaknesses to identify whether I might meet the high expectations that they set. She would like to know where I would certainly need a little additional training as well as where I can bring new abilities to the team.

Why I wanted the placement was additionally very vital certainly. Although much of our team is spread across the UK, The Chat Shop is certainly a close knit team with huge passions. Each one people is an essential part of delivering the results that we do for clients.

Needs, such as my keying rate, were checked as well certainly. Needing to transform several internet site visitors whilst providing client fulfillment indicates that you need to assume and kind quick.

Amy likewise provided me the chance to ask any type of inquiries that I had, as well as she answered them completely. I enjoyed as well as really hoping that I succeeded in my live conversation interview!

As you have actually probably guessed (by me composing this post) I did succeed in my preliminary meeting for the real-time chat work. I was invited to the following phase of the application process– a telephone meeting with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far yet I was likewise extremely anxious! Luckily the telephone meeting was not as terrifying as I as soon as thought and it was a lot more casual than official.

I obtained inquired about my hobbies, what I such as to do in my leisure and a couple of inquiries about the Live Conversation Representative position. I likewise had some comments on my ‘Live Conversation Interview’, which was fantastic to listen to.

A lot of the inquiries that Joe asked were about my personality. Joe said that moving on with everyone and ending up being a part of The Conversation Store family was a really crucial variable.

It was a pleasure to speak on the phone to my potential future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … as well as I approved with excellent satisfaction, certainly. I was over the moon as well as I still am!

As soon as I had actually approved the deal I was emailed the agreements that needed to be signed digitally (just how cool is that), my functioning hours, what team I would certainly remain in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted around 2 hours as well as he described whatever I needed to learn about the “Live Chat Agent” position. I ensured to make lots of notes in my note pad as it is a whole lot to take in.

I was after that provided the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the process) as well as various other details I needed to learn about the training process including precisely what would certainly take place. John was a pleasure to speak with as well as I felt comfortable talking to him as he claimed he would certainly be there for any kind of questions I may have if I am ever unclear or stuck.


I have had a poor spell of illness, which suggested I was not able to begin my training when prepared. Fortunately The Chat Shop are a number of terrific people that are patiently waiting on me to be well enough once again. I have never known such an understanding firm and also I feel blessed to be used by them.

Just as I will quit my task search, I stumbled across The Chat Store. I’m excitedly awaiting getting well and starting my training. Ideally I will be a completely fledged real-time chat agent quickly … view this area, my next article will certainly inform you all about my journey through the training process.