I had actually been looking for a task functioning from residence for a while and will surrender. A lot of ‘function from home’ work that you find on-line appear to be some kind of pyramid or ‘start your very own service’ system. Paying a signing up with charge or getting their products for you to sell on? No thanks!

Eventually I decided to have an additional little appearance and came across The Chat Shop. I saw the “Live Conversation Representative” work on their jobs web page as well as, after checking out the description, a big wave of happiness came by me. Not only did I fit their needs to a tee (careful student with an analytical mind, solid ability to multi-task, high levels of organisation full time social media evaluator jobs as well as a keying speed over 80 words per minute), it also felt like a task that I would really enjoy to do!

I applied immediately! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Manager at The Chat Shop, emailed me as well as used me a ‘Live Chat Meeting’; adhering to on from the initial application concerns, this is the initial stage of the recruitment procedure.

I was instead thrilled as I had actually never ever experienced an interview this way before. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Shop’s internet site. I opened my internet browser, mosted likely to The Chat Shop homepage and also merely clicked the live chat tab. I had reached my interview.

After introducing myself to a representative that was taking care of chat at the time, I was quickly moved to Amy, who prepared and also waiting to begin my interview.

My interview started like any other: we presented ourselves as well as had a bit of an informal welcoming conversation (which made me really feel at ease). After that it was on to the major meeting. What was strange was the fact that the discussion was extremely comparable to a face-to-face interview, other than it was by means of real-time conversation!

The inquiries were about my previous experience, why I was applying for the job, just how I ‘d handle particular scenarios and also my understanding of The Conversation Shop and also their services.

Amy was seeking to expose my toughness and also weak points to identify whether I can meet the high expectations that they establish. She would like to know where I would need a little added training and also where I can bring brand-new abilities to the team.

Why I wanted the position was also really important certainly. Although much of our group is spread out across the UK, The Chat Store is definitely a close weaved team with large ambitions. Each one people is an important part of delivering the results that we provide for customers.

Needs, such as my inputting speed, were tested as well obviously. Needing to transform multiple website site visitors whilst supplying customer fulfillment implies that you need to think as well as type fast.

Amy also provided me the possibility to ask any type of concerns that I had, and also she answered them completely. I was happy as well as really hoping that I did well in my online conversation meeting!

As you have actually most likely guessed (by me creating this article) I did succeed in my preliminary meeting for the live chat task. I was welcomed to the next stage of the application process– a telephone interview with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much but I was also really anxious! Thankfully the telephone interview was not as scary as I when assumed as well as it was a lot more laid-back than official.

I obtained inquired about my hobbies, what I such as to do in my leisure and a few concerns concerning the Live Chat Agent position. I additionally had some responses on my ‘Live Conversation Interview’, which was excellent to listen to.

A lot of the inquiries that Joe asked had to do with my individuality. Joe stated that moving on with everybody as well as coming to be a part of The Chat Store family members was an extremely vital variable.

It was a satisfaction to talk on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the setting … and I approved with wonderful satisfaction, obviously. I was over the moon and I still am!

When I had approved the offer I was emailed the contracts that needed to be authorized digitally (exactly how cool is that), my working hours, what group I would be in and all of my log-in information ready for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hours as well as he discussed every little thing I required to find out about the “Live Chat Representative” setting. I saw to it to make lots of notes in my notebook as it is a great deal to absorb.

I was then offered the dates of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the process) as well as other details I required to understand about the training procedure consisting of exactly what would occur. John was a pleasure to talk to and I really felt comfy chatting to him as he claimed he would certainly be there for any inquiries I might have if I am ever unsure or stuck.


I have had a bad bout of illness, which meant I was not able to begin my training when set up. The Good News Is The Chat Shop are a bunch of wonderful individuals that are patiently waiting for me to be well enough once again. I have never recognized such a comprehending firm as well as I really feel privileged to be used by them.

Equally as I will give up my job search, I came across The Chat Shop. I’m eagerly waiting for recovering and beginning my training. With any luck I will be a completely fledged real-time chat agent quickly … see this space, my next message will certainly inform you all about my journey with the training process.