I had been trying to find a task working from residence for a while as well as was about to quit. The majority of ‘work from home’ tasks that you locate on-line seem to be some form of pyramid or ‘start your own service’ plan. Paying a signing up with cost or getting their items for you to sell on? No thanks!

One day I chose to have an additional little look and also found The Chat Store. I saw the “Live Chat Agent” job on their jobs web page and, after reviewing the summary, a big wave of joy came over me. Not only did I match their needs to a tee (precise student with an inquisitive mind, strong capability to multi-task, high degrees of organisation fully remote social media jobs and also an inputting rate above 80 words per minute), it additionally felt like a job that I would really love to do!

I used quickly! I patiently awaited a reply however, to my surprise, I had not been waiting long in any way.

Amy, a Group Manager at The Conversation Shop, emailed me as well as provided me a ‘Live Chat Meeting’; following on from the first application questions, this is the first stage of the employment process.

I was rather delighted as I had actually never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Shop’s web site. I opened my web browser, went to The Chat Store homepage and also merely clicked the online chat tab. I had gotten to my interview.

After introducing myself to a representative that was taking care of conversation at the time, I was quickly transferred to Amy, that was ready and also waiting to begin my meeting.

My meeting started like any other: we presented ourselves and had a bit of a laid-back welcoming chat (which made me feel at ease). Then it was on to the major meeting. What was weird was the reality that the discussion was really similar to an in person meeting, except it was using live chat!

The questions were about my previous experience, why I was obtaining the job, just how I would certainly deal with specific circumstances and my understanding of The Conversation Shop and also their solutions.

Amy was looking to reveal my staminas and weaknesses to determine whether I might fulfill the high expectations that they establish. She wished to know where I would need a little extra training and also where I could bring brand-new abilities to the team.

Why I wanted the position was likewise extremely crucial of course. Although much of our group is spread out throughout the UK, The Conversation Store is definitely a close weaved group with large passions. Each one people is an integral part of supplying the results that we provide for customers.

Demands, such as my inputting speed, were evaluated also of course. Having to transform multiple website visitors whilst supplying client contentment implies that you have to believe and type quick.

Amy likewise gave me the opportunity to ask any kind of concerns that I had, as well as she answered them thoroughly. I was happy and wishing that I did well in my real-time conversation interview!

As you’ve most likely guessed (by me creating this post) I did do well in my initial meeting for the live chat task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much but I was also really nervous! Luckily the telephone interview was not as terrifying as I as soon as believed and it was much more casual than formal.

I got inquired about my hobbies, what I such as to do in my spare time as well as a few concerns regarding the Live Conversation Agent position. I also had some responses on my ‘Live Chat Meeting’, which was fantastic to hear.

A lot of the inquiries that Joe asked were about my personality. Joe claimed that getting on with everybody and also coming to be a part of The Chat Store household was a very crucial element.

It was a satisfaction to talk on the phone to my prospective future managers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … and also I accepted with terrific enjoyment, certainly. I mored than the moon as well as I still am!

As soon as I had actually approved the deal I was emailed the agreements that needed to be authorized digitally (how awesome is that), my working hrs, what group I would be in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs and he clarified every little thing I required to know about the “Live Chat Representative” setting. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was after that provided the dates of when my training would begin (training lasts around 3 weeks and also we’re paid during the process) as well as other details I needed to know about the training procedure consisting of precisely what would happen. John was a satisfaction to talk with as well as I felt comfortable chatting to him as he stated he would certainly be there for any kind of questions I may have if I am ever before uncertain or stuck.


I have had a poor round of disease, which meant I was not able to start my training when organized. Luckily The Chat Store are a bunch of wonderful people who are patiently waiting on me to be well enough once again. I have never ever known such a comprehending business and also I feel fortunate to be employed by them.

Equally as I will quit my job search, I came across The Chat Store. I’m excitedly awaiting healing and also starting my training. Hopefully I will be a fully fledged online conversation agent soon … see this space, my next message will certainly tell you all about my journey with the training process.