I had been searching for a task functioning from house for some time and also will surrender. The majority of ‘function from home’ tasks that you find online seem to be some form of pyramid or ‘start your own business’ plan. Paying a joining cost or acquiring their products for you to sell on? No many thanks!

Eventually I determined to have one more little appearance and also stumbled upon The Chat Store. I saw the “Live Chat Agent” task on their careers web page and, after checking out the description, a huge wave of happiness came me. Not only did I fit their needs to a tee (thorough learner with an analytical mind, solid capacity to multi-task, high degrees of organisation funny social media manager job description as well as a typing rate above 80 words per min), it also appeared like a task that I would really like to do!

I used immediately! I patiently waited for a reply but, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me and supplied me a ‘Live Chat Interview’; complying with on from the preliminary application questions, this is the initial stage of the recruitment process.

I was rather thrilled as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Shop’s website. I opened my web browser, went to The Conversation Store homepage and simply clicked the online chat tab. I had actually come to my interview.

After introducing myself to a representative that was taking care of conversation at the time, I was rapidly transferred to Amy, who was ready and waiting to start my interview.

My meeting started like any other: we presented ourselves and had a little of a casual inviting conversation (which made me feel at ease). After that it was on to the major meeting. What was strange was the reality that the discussion was very comparable to an in person meeting, except it was through online conversation!

The inquiries were about my previous experience, why I was applying for the job, just how I ‘d take care of particular situations and my understanding of The Conversation Shop and their services.

Amy was looking to reveal my toughness and also weaknesses to establish whether I might fulfill the high expectations that they establish. She wanted to know where I would require a little added training as well as where I can bring new skills to the group.

Why I wanted the position was also extremely vital certainly. Although much of our team is spread out throughout the UK, The Conversation Store is definitely a close knit group with large passions. Every one people is an essential part of supplying the results that we provide for clients.

Requirements, such as my typing speed, were checked too certainly. Having to convert numerous website site visitors whilst providing consumer complete satisfaction implies that you need to assume and also type fast.

Amy additionally provided me the opportunity to ask any type of questions that I had, and also she answered them extensively. I enjoyed as well as wishing that I did well in my real-time conversation meeting!

As you’ve probably presumed (by me composing this post) I did succeed in my preliminary meeting for the online chat task. I was welcomed to the following phase of the application process– a telephone meeting with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much however I was additionally very anxious! The good news is the telephone meeting was not as terrifying as I when thought and also it was much more laid-back than official.

I got asked about my pastimes, what I such as to do in my spare time as well as a couple of questions regarding the Live Chat Agent setting. I additionally had some comments on my ‘Live Conversation Interview’, which was fantastic to hear.

A great deal of the inquiries that Joe asked had to do with my personality. Joe said that moving on with everybody as well as ending up being a part of The Conversation Store family was a really vital variable.

It was an enjoyment to speak on the phone to my potential future managers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the placement … as well as I accepted with fantastic enjoyment, obviously. I was over the moon and also I still am!

When I had actually accepted the offer I was emailed the contracts that required to be signed electronically (just how amazing is that), my working hrs, what team I would certainly be in and all of my log-in details ready for my training.

Not long hereafter I had a call with John– my Group Leader. This telephone call lasted about 2 hours and also he clarified everything I required to understand about the “Live Chat Representative” position. I ensured to make great deals of notes in my notebook as it is a lot to take in.

I was after that provided the days of when my training would commence (training lasts around 3 weeks and we’re paid during the process) and other details I needed to know about the training procedure including specifically what would certainly happen. John was an enjoyment to speak with and I felt comfy chatting to him as he said he would be there for any type of inquiries I may have if I am ever before uncertain or stuck.

Unfortunately…

I have had a poor round of illness, which suggested I was not able to start my training when organized. Luckily The Chat Shop are a number of wonderful individuals that are patiently awaiting me to be all right once again. I have never recognized such a recognizing company and also I really feel blessed to be utilized by them.

Equally as I was about to quit my task search, I stumbled across The Chat Store. I’m excitedly awaiting recovering and starting my training. Hopefully I will be a completely fledged live conversation agent soon … see this space, my following blog post will tell you all about my journey via the training procedure.