I had been looking for a job functioning from home for a while and was about to quit. The majority of ‘work from house’ jobs that you find online appear to be some form of pyramid or ‘start your very own company’ system. Paying a joining cost or purchasing their products for you to sell on? No thanks!

One day I made a decision to have an additional little look and also stumbled upon The Chat Shop. I saw the “Live Chat Agent” work on their professions web page and also, after reviewing the description, a huge wave of happiness came over me. Not only did I fit their requirements to a tee (precise student with an analytical mind, strong ability to multi-task, high levels of organisation game development social media manager job description and also a keying rate above 80 words per min), it additionally felt like a work that I would truly like to do!

I used quickly! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Group Manager at The Conversation Store, emailed me and provided me a ‘Live Conversation Interview’; adhering to on from the initial application questions, this is the initial stage of the recruitment process.

I was rather excited as I had actually never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s website. I opened my web browser, mosted likely to The Chat Store homepage as well as merely clicked the live chat tab. I had arrived at my meeting.

After presenting myself to a representative that was taking care of chat at the time, I was quickly transferred to Amy, who prepared as well as waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and had a bit of a casual welcoming chat (which made me feel secure). After that it was on to the main meeting. What was odd was the truth that the discussion was very similar to an in person interview, other than it was through online chat!

The questions were about my previous experience, why I was getting the job, just how I ‘d deal with certain situations and also my understanding of The Conversation Shop and their services.

Amy was seeking to reveal my toughness and weak points to identify whether I could meet the high assumptions that they establish. She wished to know where I would need a little added training and where I might bring new abilities to the team.

Why I wanted the position was likewise very essential naturally. Although much of our group is spread across the UK, The Conversation Shop is certainly a close knit team with large ambitions. Every one of us is an indispensable part of supplying the results that we do for customers.

Requirements, such as my inputting speed, were checked also of course. Having to convert several website site visitors whilst providing consumer satisfaction suggests that you need to assume and type quickly.

Amy additionally gave me the chance to ask any type of inquiries that I had, as well as she addressed them extensively. I mored than happy and wishing that I did well in my live chat interview!

As you have actually most likely guessed (by me creating this post) I did succeed in my initial interview for the live chat work. I was invited to the following stage of the application process– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far yet I was also really nervous! Luckily the telephone meeting was not as frightening as I once thought and it was a lot more casual than formal.

I obtained asked about my hobbies, what I like to do in my leisure and a couple of inquiries about the Live Conversation Agent placement. I also had some feedback on my ‘Live Chat Interview’, which was terrific to listen to.

A great deal of the concerns that Joe asked were about my individuality. Joe claimed that moving on with everybody and also ending up being a part of The Chat Shop household was a really crucial element.

It was an enjoyment to speak on the phone to my prospective future employers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … and also I accepted with wonderful satisfaction, certainly. I mored than the moon and I still am!

When I had actually approved the deal I was emailed the contracts that needed to be signed electronically (exactly how amazing is that), my working hours, what team I would remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted about 2 hours and he explained whatever I required to find out about the “Live Conversation Representative” position. I saw to it to make great deals of notes in my note pad as it is a whole lot to take in.

I was then offered the days of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the process) and various other information I required to know about the training process including exactly what would take place. John was an enjoyment to speak to as well as I really felt comfy chatting to him as he claimed he would certainly be there for any questions I may have if I am ever unclear or stuck.


I have had a poor round of ill health, which meant I was unable to begin my training when arranged. The Good News Is The Chat Store are a lot of remarkable individuals that are patiently waiting for me to be all right again. I have actually never ever understood such an understanding company as well as I really feel fortunate to be employed by them.

Equally as I will surrender my work search, I came across The Chat Shop. I’m eagerly awaiting recovering and also beginning my training. Ideally I will be a completely fledged real-time conversation agent soon … view this room, my following blog post will certainly inform you everything about my journey through the training procedure.