I had been looking for a job working from home for a while and was about to give up. The majority of ‘function from home’ jobs that you discover online seem to be some kind of pyramid or ‘begin your very own service’ scheme. Paying a joining charge or buying their items for you to sell on? No thanks!

One day I chose to have one more little look and also found The Conversation Shop. I saw the “Live Chat Representative” task on their professions web page and, after reviewing the summary, a big wave of joy came by me. Not only did I suit their requirements to a tee (thorough student with an inquisitive mind, strong ability to multi-task, high degrees of organisation getting a job and social media as well as a keying speed over 80 words per min), it additionally seemed like a work that I would really love to do!

I applied straight away! I patiently awaited a reply but, to my shock, I had not been waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; following on from the first application inquiries, this is the first stage of the employment process.

I was instead excited as I had actually never experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Store’s web site. I opened my internet browser, went to The Chat Shop homepage as well as just clicked the real-time conversation tab. I had gotten to my interview.

After introducing myself to a representative that was managing chat at the time, I was swiftly moved to Amy, who was ready and also waiting to start my meeting.

My interview began like any other: we presented ourselves and had a little bit of a laid-back inviting chat (that made me feel secure). Then it was on to the primary meeting. What was odd was the reality that the conversation was really comparable to an in person interview, other than it was through live conversation!

The concerns were about my previous experience, why I was applying for the job, exactly how I would certainly handle certain circumstances and also my knowledge of The Chat Store as well as their services.

Amy was looking to expose my strengths and weaknesses to identify whether I might meet the high expectations that they set. She needed to know where I would certainly require a little extra training and where I could bring new abilities to the team.

Why I wanted the setting was likewise really important certainly. Although much of our group is spread out across the UK, The Conversation Shop is absolutely a close weaved team with large aspirations. Each and every one of us is an indispensable part of supplying the results that we do for clients.

Needs, such as my keying rate, were tested too naturally. Having to convert several web site site visitors whilst offering client satisfaction indicates that you need to assume as well as kind fast.

Amy also provided me the opportunity to ask any inquiries that I had, and she addressed them completely. I was happy as well as hoping that I succeeded in my online chat meeting!

As you have actually most likely guessed (by me creating this article) I did succeed in my first interview for the live conversation work. I was invited to the following stage of the application process– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much but I was likewise very anxious! The good news is the telephone meeting was not as terrifying as I when assumed as well as it was more informal than formal.

I obtained inquired about my pastimes, what I such as to do in my spare time as well as a few inquiries regarding the Live Chat Representative setting. I additionally had some responses on my ‘Live Chat Meeting’, which was wonderful to listen to.

A great deal of the inquiries that Joe asked had to do with my character. Joe stated that moving on with everybody as well as becoming a part of The Chat Shop family was a very crucial element.

It was an enjoyment to talk on the phone to my potential future bosses as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … and I approved with excellent pleasure, naturally. I mored than the moon and I still am!

As soon as I had actually approved the offer I was emailed the contracts that required to be authorized digitally (just how great is that), my working hours, what team I would remain in and all of my log-in information prepared for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hrs and he clarified everything I needed to learn about the “Live Chat Representative” position. I ensured to make great deals of notes in my note pad as it is a great deal to take in.

I was then given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the process) and various other information I required to know about the training process including specifically what would take place. John was a satisfaction to talk to and I really felt comfortable chatting to him as he claimed he would be there for any type of queries I may have if I am ever before unsure or stuck.


I have had a bad bout of disease, which indicated I was incapable to start my training when set up. Fortunately The Conversation Store are a lot of remarkable people who are patiently awaiting me to be well enough once more. I have actually never known such a recognizing business as well as I feel privileged to be utilized by them.

Equally as I will give up my work search, I stumbled across The Conversation Store. I’m excitedly awaiting recovering and also starting my training. With any luck I shall be a fully fledged online chat agent quickly … see this area, my next article will tell you all about my journey with the training procedure.